Support Analyst

Job Description

Job Description

We are a tight-knit group of IT professionals working in an environment that offers employees the opportunity to learn and grow. We are expanding and looking for humble, teachable talent that love to serve others. Our ideal candidate is a tech-savvy Support Analyst that has to know the “whys” and not just the “this is how” approach. If you have a sense of humor, love helping others, and have a natural aptitude to quickly understand technologies, you could be the perfect fit!

WHAT YOU WILL DO :

• Provide exceptional customer service to all Concept Technology clients with top-notch professionalism
• Complete onsite and remote workstation deployments
• Resolve help desk requests / issues including troubleshooting applications, hardware, software, and cloud hosted services
• Perform user account / profile administration duties
• Assist with Service Desk phone support queue, including ticket creation and triage
• Publish documentation for client specific setups and procedures
• Work one of three shifts, some days at our Nashville office : 7 : 00am-4 : 00pm, 8 : 00am-5 : 00pm, 9 : 00am-6 : 00pm
• On-call rotation approximately six times a year; on-call support is weekdays from 6 : 00pm-10 : 00pm and weekends from 7 : 00am-10 : 00pm

WHAT WE NEED YOU TO BRING :

Microsoft 365 / Google tenant administration and troubleshooting

WHAT YOU WILL ENJOY :

We are in pursuit of passionate and driven people with a mind for solving problems and who keep the customer first. Our team members are leaders and communicators; people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon.

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