Service Advisor / Writer (Smart Hyundai)

Job Description

Job Description

Description :

Are you looking for a Career? One where a portion of your above average earning potential is based on you.

Gurley Leep is a family-owned company with 22 locations across five states and continues to expand.

Smart Hyundai of Davenport is a leading automotive service center in the Quad Cities. We are committed to providing top-notch vehicle maintenance and repair services to our valued customers. With a dedicated team of skilled technicians and a passion for customer satisfaction, we've earned a reputation for excellence in the automotive industry.

We are currently looking for a Service Advisor to join our team and help us continue delivering exceptional service.

As a Service Advisor at Smart Hyundai, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met.

Service Advisor Responsibilities :

• Customer Engagement : Greet customers, understand their service requirements, and provide a warm and welcoming experience.
• Service Recommendations : Consult with customers to assess their vehicle's needs, provide service recommendations, and explain repair options.
• Estimates and Quotes : Prepare accurate cost estimates for repairs and provide transparent quotes to customers.
• Scheduling : Schedule service appointments and ensure efficient allocation of resources in the service department.
• Communication : Keep customers informed about the progress of their vehicle repairs and address any questions or concerns.
• Quality Assurance : Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup.
• Documentation : Maintain accurate service records, including invoices and repair orders.
• Customer Satisfaction : Ensure customer satisfaction by addressing any issues promptly and professionally.

Benefits of being a Smart Hyundai Service Advisor :

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Requirements :