Help Desk Analyst I

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Description

We are looking for a motivated and customer-focused Help Desk Analyst I to join our team in Chelsea, Massachusetts. This is a long-term contract position offering an excellent opportunity to grow your skills in IT support and telephony. You will play a key role in assisting with help desk operations, telephony systems, and IT asset management, all while gaining hands-on experience in a collaborative and supportive environment.

Responsibilities

• Provide first-level technical support for users, resolving computer hardware, software, and network-related issues.
• Assist with the deployment, configuration, and maintenance of PCs, mobile devices, and other IT equipment.
• Support telephony systems, including troubleshooting and maintaining VoIP configurations.
• Manage IT assets, ensuring accurate inventory tracking and efficient equipment allocation.
• Respond to on-call support requests as needed, including occasional weekend availability.
• Travel to nearby office locations to provide onsite IT support when required (mileage reimbursement available).
• Collaborate with team members, including network administrators and project coordinators, to resolve complex technical issues.
• Deliver excellent customer service while addressing user inquiries and escalating issues when necessary.
• Participate in training opportunities to enhance technical skills and stay updated on new technologies.

Requirements

Additional company info and benefits details are included in the original description. The role emphasizes customer service, technical troubleshooting, and flexibility for onsite and travel requirements.

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