Assistant Service Manager

Job Description

Job Description

Mathieu Ford is seeking a results-driven  Assistant Service Manager  to join our team. The ideal candidate will have strong leadership skills, the ability to push hours effectively, and the drive to keep both  technicians  and  service advisors  on task and focused on delivering results. This is a hands-on position that supports the Service Manager in day-to-day operations, with a strong focus on  shop productivity, customer satisfaction, and labor sales performance .  Key Responsibilities

Drive technician efficiency and productivity by monitoring flag hours and workload distribution.

Support and oversee service advisors to ensure strong sales performance and excellent customer communication.

Manage dispatching and workflow to maximize shop output and meet promised times.

Monitor daily labor sales, hours per RO, effective labor rate, and other key service.

Resolve customer concerns and ensure a high level of customer satisfaction.

Assist in training and coaching service team members to meet department goals.

Step in for the Service Manager as needed and help maintain a positive, accountable team culture.

Qualifications

5+ years of experience in automotive service department operations (preferred)

Prior experience as a service advisor, shop foreman, or ASM is a plus

Strong understanding of service department (efficiency, hours per RO, etc.)

Strong leadership, communication, and multitasking skills

Proficiency with DMS systems

Must be organized, reliable, and goal-oriented

What We Offer

Competitive salary + performance-based bonuses

Health and FSA

Paid vacation and holidays

Ongoing training and advancement opportunities

A fast-paced, team-oriented environment

Join Our Team

If you're ready to step up and help lead a high-performing service department — while pushing productivity, improving processes, and delivering top-tier customer service — we want to hear from you.

Apply today and take the next step in your automotive career.