Application System Analyst – Integrations

Responsibilities

• Design, implement, and maintain integrations across internal systems, customer platforms, and partner environments
• Develop and manage APIs, middleware, and data pipelines to support secure and efficient data exchange
• Collaborate with business and technical teams to gather requirements and design integration workflows
• Maintain documentation for integration architecture, data mappings, and configurations
• Ensure integrations comply with company policies, security standards, data governance, and regulatory requirements
• Maintain integration platforms and tools, supporting upgrades, new feature implementation, testing, and performance optimization
• Perform non-integration-related application design and development activities as required
• Participate in the full integration lifecycle, including design reviews, testing, deployment, and post-implementation support
• Support production integrations by monitoring performance, investigating incidents, and coordinating resolution with internal teams or vendors
• Assist with root cause analysis and implement preventative fixes for recurring integration issues

Key Performance Metrics The Application System Analyst – Integrations will be evaluated on their ability to:

• Develop, maintain, and optimize integration solutions
• Improve integration reliability, scalability, performance, and maintainability
• Deliver timely support and enhancements
• Produce clear, accurate, and robust documentation
• Effectively collaborate with internal business stakeholders, customers, and partner technical teams

Qualifications & Competencies Required

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
• 3–5 years of experience in system integration, API development, or middleware administration
• Proficiency with integration tools such as MuleSoft, Boomi, or Azure Logic Apps
• Strong understanding of REST and SOAP APIs, JSON, XML, and data transformation
• Knowledge of authentication methods (OAuth, SAML, API keys) and data security best practices
• Strong analytical and problem-solving skills
• Ability to communicate effectively with both technical and non-technical stakeholders, including customers
• Ability to manage multiple tasks and deadlines in a dynamic environment

Preferred

• Salesforce or MuleSoft certification
• Experience with database integration and ETL processes
• Experience supporting integrations in a production enterprise environment with defined SLAs
• Experience managing integrations with internal and external systems
• Experience integrating mobile applications or mobile device data with enterprise systems

Work Environment & Physical Requirements

• Standard office-based role using computers and communication tools throughout the day
• Requires extended periods of sitting and frequent computer use
• Standard business hours Monday through Friday; occasional after-hours or weekend work may be required during system rollouts or incident resolution
• Minimal physical exertion required