IT Support

Job Description :

Scope of Work Provide remote troubleshooting and technical support services for families, students, and employees, ensuring seamless operation and integration of various technology platforms. This role encompasses support across Help Desk operations, Chromebook management, inventory oversight, technical assistance, Google Workspace, Student Information System (SIS) administration, Learning Management System (LMS) administration, and system integrations.

Essential Position Functions

• Remotely configure new Chromebooks with educational features for student use.
• Manage inventory control and licensing of Chromebooks.
• Diagnose and repair software or equipment issues for Chromebooks, PCs, and Macs using remote communication methods (email, chat, text, phone).
• Respond to technical inquiries from school staff, parents, and students, providing guidance or referral as necessary.
• On-board and off-board employees in corporate systems to maintain data integrity.
• Maintain records of support requests, inventory, and other activities for documentation and audit purposes.
• Research vendors and provide recommendations for equipment repairs and supply needs.
• Coordinate the return of Chromebooks by issuing return labels.
• Support and manage data integrations between internal and external systems, including CRM, SIS, and LMS.
• Utilize Excel formulas and automation to assist departments with repetitive tasks and complex data problems.
• Provide ongoing training and support to school staff on various platforms (e.g., Gmail, Google Drive, Google Sheets, Google Docs, YouTube).
• Develop and deliver training materials to maximize the capabilities of staff within the organization's technology framework.

Knowledge, Skills & Attributes

Education & Certification Requirements

Working Place :

Texas, Texas, United States

Company : Vets Hired