Client Experience Manager

Client Experience Manager

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC / FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care.

As a Client Experience Manager, you will be responsible for understanding the client's business goals and aligning the company's offerings to achieve those objectives. You will actively monitor account health, identify risk factors for churn, and work on strategies to increase engagement and satisfaction. By combining account management duties, such as overseeing service delivery and coordinating renewals, with a success-focused mindset, you will ensure a seamless client experience that not only maintains but also enhances the value provided to the client over time. This holistic view of the client lifecycle aims to foster long-term loyalty and growth for both the client and the company.

You are :

• Organized : You can manage highly interdependent, complex projects and keep various work streams on track.
• Autonomous : You work well independently and have experience collaborating with cross-functional teams with multiple deliverables.
• Ambitious : You are eager to make an impact at Rialtic. You thrive in a fast-moving, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.
• A team player : Client Experience collaborates across every team at Rialtic. You are able to work with a range of disciplines to execute on your work.

You will : Client Engagement :

Platform Navigation :

Support and Training :

Insight and Feedback :

Process Optimization :

You have :

Rialtic Values :

Rialtic Benefits :

We are headquartered in Atlanta, but we are remote-friendly. US-based candidates only.

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Rialtic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.