Data Scientist III

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65.00 / hr - $75.96 / hr

Responsibilities

• Drive Business Impact through DIWM Analytics
• Define and monitor key success measures for DIWM, including conversion, Start-to-Complete (S2C) outcomes, customer satisfaction, and contact health
• Partner with Product, CX, and Operations to evaluate expert reviews, identify drop-offs, and improve skill-based routing and help engagement strategies
• Assess the effectiveness of deflection and escalation, ensuring customers receive the right level of support while optimizing operational outcomes
• Elevate Data Infrastructure and Advanced Modeling
• Build and maintain scalable dashboards, reports, and self-service tools to provide visibility into DIWM customer journeys and expert performance
• Develop predictive models that identify high-friction help experiences, escalation risk, and opportunities to improve resolution outcomes
• Contribute to advanced analytics initiatives such as AI-driven transcript analysis, expert performance scoring, and experience classification

Requirements

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Seniority Level : Associate

Employment Type : Contract

Job Function : Engineering and Information Technology

Industries : Retail Office Equipment, E-Learning Providers, and Professional Training and Coaching

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