Director of Product Experience

Job Description

Job Description

Salary : Starting Salary Range $100,000-115,000; commensurate with experience

Position Summary

The Director of Product Experience will own the user experience function across our development organization, ensuring that every product decision is grounded in human-centered design and aligned to our strategic goals. This leader will translate research and stakeholder input into clear design requirements, use proof of concept sketches to explore and validate solutions, and guide the UX / UI design team toward consistent, scalable, and human-centered outcomes. With a strong UX background navigating complex platforms (such as edtech ecosystems with diverse user types, data streams, and product suites), the Director of Product Experience will connect research, product design, and engineering into a seamless, human-centered process.

CharacterStrongs Background & Mission

CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professional learning opportunities to support schools with implementation. Theres currently a team of more than 90 full-time employees and over 30 contractors and interns collaborating to bring this work to life. Our mission is to create a more loving world by equipping educators with tools to teach the critical social, emotional, and character skills necessary to foster a more empathetic, connected, and generous world. In less than 10 years, our aim is to have reached 50 million students and over 2 million educators. We were ranked by INC. as the 449th fastest-growing private company in the country.

At CharacterStrong, you will have the opportunity to positively impact education, both in the United States and internationally. CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help produce transformational curricula and professional learning for educators.

CharacterStrongs Company Values & Norms

• We Produce Excellence - Producing timely, quality results and consistently asking the question, How can we make this 1% better?
• We Take Full Ownership - Taking initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and being proactive in closing identified gaps.
• We Practice Kindness - Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others.
• We Problem-Solve - Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.

Key Responsibilities

User Experience Leadership

Proof of Concept & Stakeholder Alignment

Design Requirements & Standards

Cross-Functional Partnership

Success in this Role Looks Like

What This Role is Not

Ideal Profile

Other Duties :

Benefits Package