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Director of Retail Client Experience Selling & Styling
Director of Retail Client Experience Selling & StylingAlo Yoga • Beverly Hills, California, USA
Director of Retail Client Experience Selling & Styling

Director of Retail Client Experience Selling & Styling

Alo Yoga • Beverly Hills, California, USA
14 days ago
Job type
  • Full-time
Job description

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street : taking the consciousness from practice on the mat and putting it into practice in life.

Overview

We are seeking a visionary and passionate leader to own elevate and drive the entire retail journey with a focus on delivering an exceptional client experience best-in-class selling strategies and personalized styling programs. This role will define and execute a global strategy that aligns with brand values and business objectives ensuring consistency across all touchpointsdigital in-store and post-purchase.

The Director will be accountable for client loyalty and brand perception through innovative clienteling programs service standards and styling initiatives. This role requires a deep understanding of customer behavior retail dynamics and team development as well as proven success in leading cross-functional partnerships in a service-centric environment.

Responsibilities

Client Experience & Service Strategy

  • Design and implement a holistic client experience strategy that integrates selling service and styling excellence.
  • Champion a culture of hospitality and client-centricity across the global retail network.
  • Define and uphold service standards that ensure a consistent elevated experience at every touchpoint.

Clienteling & Relationship Management

  • Develop and scale clienteling programs that empower teams to build long-term relationships.
  • Leverage CRM tools and data to personalize outreach drive repeat business and optimize engagement.
  • Own relationships with third-party clienteling technology providers to maximize adoption and results.

    • Styling & Selling Excellence

  • Create and scale styling programs that reflect brand identity and seasonal trends.
  • Train and inspire store teams to deliver personalized styling experiences and consultative selling.
  • Collaborate with merchandising and marketing to align styling and selling strategies with campaigns and product launches.

    • Sales Education & Enablement

  • Develop and deliver training programs focused on selling skills product knowledge and service behaviors.
  • Coach store leaders and associates on client engagement techniques to drive conversion and category sell-through.
  • Analyze sales performance metrics to identify opportunities and optimize selling behaviors.

    • Leadership & Team Development

  • Lead mentor and inspire a team of client experience managers educators and styling leaders.
  • Foster a culture of accountability innovation and continuous improvement.
  • Develop recognition programs to celebrate experience and selling milestones.

    • Analytics & Insights

  • Establish and monitor KPIs for service quality conversion styling adoption and client satisfaction.
  • Gather and analyze customer and employee feedback to inform strategic decisions.
  • Provide regular reporting and insights to senior leadership on clienteling styling and selling performance.

    • Cross-Functional Collaboration

  • Partner with Retail Operations Education Visual Merchandising and Marketing to ensure cohesive execution.
  • Represent the voice of the customer in strategic planning and decision-making.

    • Qualifications

  • 8 years of experience in retail leadership preferably in premium or luxury environments.
  • Proven track record of driving sales through client experience selling and styling initiatives.
  • Strong leadership and team development skills.
  • Excellent communication presentation and analytical abilities.
  • Passion for fashion styling and customer engagement.

    • The base salary range for this position is $160000-$190000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location experience and performance. As such on occasion and when applicable there is the possibility that the final agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the companys total rewards package for exempt employees. Other rewards may include long term incentives a PTO policy and many other progressive benefits.

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    Required Experience :

    Director

    Key Skills

    CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Fireworks,User Research,UI,Axure,Experience Design

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 160000 - 190000

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    Director Of Retail • Beverly Hills, California, USA