Medical Warehouse Operations Specialist 1

Operations Specialist I

Operations Specialist I's are responsible for distribution and delivery of products / services for our sales representatives and customers. They are responsible for accurate inventory tracking and record keeping, warehouse inventory cycle counting, and optimizing inventory utilization. They are also responsible for assignments delegated by the Operations Team Leader and Operations Manager, which are not limited to the following essential responsibilities.

Duties and Responsibilities

• Receives, prepares, ships, schedules, and ensures timely deliveries of inventory and loaner products prior-to and post-surgery.
• Maintains credentials required for entering accounts.
• Coordinates delivery and pick up routes with Operation Specialist III to determine the most efficient route.
• Sets up the products for the customer after delivery.
• Uploads delivery images of the product to SMS (tracking platform)
• Maintains up-to-date product knowledge and inventory management software systems. Product knowledge includes product status, new product information, and inventory availability.
• Retains knowledge of policies relative to distributor inventory, consignment inventories, debits, regular accounts, product complaints, order tracking, shipping, loan equipment, invoicing, and others.
• Research, source, assemble, and document data regarding issues and follow up until transaction is completed to satisfaction.
• Keeps company vehicle maintenance and registration up to date. (Ex : oil changes, fuel, cleanliness of the vehicle, etc.)
• Maintains a strict adherence to privacy expectations for customers (HIPAA), employees, and the company. This might mean maintaining specific certifications.
• Learning time with background 3 months; without background, up to 6 months.

Areas of Competence

Requirements