Remote Member Services RepresentativePennsylvania Staffing • Camp Hill, PA, US
Remote Member Services Representative
Pennsylvania Staffing • Camp Hill, PA, US
3 days ago
Job type
- Full-time
- Remote
Job descriptionHigh School Diploma or GED required Previous customer service experience (call center experience preferred) Strong communication, organization, and problem-solving skills Ability to follow scripts and adhere to program guidelines Comfortable working independently and as part of a team Proficient in data entry and using basic computer systems Bilingual (English / Spanish) a plus, but not required
Remote Member Services Representative
Pay Rate : $16.50 for monolingual, $17.50 for bilingual Spanish.
Job Description : We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative in our call center. In this role, you will provide exceptional support to clients by answering questions, assisting with plan selections, and guiding them through healthcare-related services under the Health Choices Program. If you thrive in a fast-paced, goal-oriented environment and enjoy helping others, we want to hear from you!
Key Responsibilities :
- Answer inbound calls and respond to customer inquiries in a professional manner
- Document all calls and interactions accurately in the system
- Provide clear, helpful information about healthcare services and behavioral health providers
- Guide callers through plan choices and plan transfer processes
- Refer callers to appropriate resources when necessary
- Participate in outreach and enrollment activities as needed
- Meet daily and monthly performance goals (KPIs)
- Adhere to call center scripts and compliance guidelines
- Report issues or concerns to supervisors promptly
- Perform other duties as assigned by management
Qualifications :
Job Type : Full-time
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Member Service Representative • Camp Hill, PA, US