Collections Specialist

Description :

Collect and process customer payments and disconnect meters in an efficient, economical and safe manner while being sensitive and flexible to customer needs. Must develop a thorough understanding of all field collection functions. Duties may be varied.

Enable Skills-Based Hiring

No

Furlough Notification

All NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period.

Worker Building Location

GXA - GEXA Energy LP Houston TX - 0000152965

Will driving be required as part of position duties / work?

No

Driving Record Validation

For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following : no alcohol / drug related driving offenses within the previous five years and / or the license is not currently suspended or restricted related to hours of driving or reason for driving.

Additional Job Details

(No Value)

Will Per Diem and Mob / De-Mob expense types be available for this requisition?

No

If Per Diem is available, please indicate the maximum amount :

n / a

If Nuclear Business Unit : On-Boarding Note

Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions : cwp@nexteraenergy.com or 561-694-4761.

Will the selected worker require unescorted badge access into Nuclear protected areas?

No

Is NERC CIP unescorted physical or cyber access required for this assignment?

No

Which NERC access is needed?

N / A

Is Federal Energy Regulatory Commission access required?

No

Shift Type

Standard Shift (8-5)

Hours per Day

Hours per Week

40

Total Hours

2,088.00

Attachment :

Job Title : Collections Specialist

Location : Houston, TX

Job Summary : We are seeking a dedicated and detail-oriented Collections Specialist to join our Credit Risk team. The ideal candidate will have a strong background in accounts receivable and collections, exceptional communication skills, and a passion for maintaining positive customer relationships while effectively managing outstanding balances.

Key Responsibilities :

• Manage assigned accounts to ensure timely collection of outstanding payments.
• Contact customers via phone, email, and mail to collect overdue payments.
• Review and analyze aging reports to prioritize collection efforts.
• Negotiate payment plans and arrangements with customers who are experiencing financial difficulties.
• Document all interactions and collection efforts in the company's system.
• Collaborate with internal departments, such as customer service and billing, to resolve billing discrepancies and disputes.
• Prepare and send follow-up correspondence, including demand letters and past-due notices.
• Recommend accounts for write-off or legal action when necessary.
• Monitor and report on the status of accounts receivable and collection activities.
• Assist in the development and implementation of collection policies and procedures to improve efficiency and effectiveness.
• Ensure compliance with company policies and relevant regulations.

Qualifications :