Service Account Manager - ITR

Overview

Service Account Manager - ITR at GE Vernova. GE Vernova's mission is to electrify the world while helping decarbonize it. The role is part of the Steam Power Fossil West ITR team and involves managing Steam / Generator customer relationships for accounts in the Western US, delivering orders, commitments, sales, cash and margin operating plans for the accounts.

Roles and Responsibilities

• Act as the single point of contact to the customer and maintain ongoing customer relationships to ensure satisfaction.
• Manage the customer portfolio P&L and drive growth; support opportunity development and project pre-planning and mobilization in the West region portfolio.
• Outage scope planning and execution, including closeout oversight, parts and repairs planning; establish work scope and pricing; drive emergent work for major repair projects.
• Interface with internal stakeholders (engineering, finance, sourcing, affiliates, parts, repairs) and coordinate with Inventory Management, Repair Managers, Parts Fulfillment Leaders, and engineering to enhance outage planning.
• Oversee transactional (TX), Extra Work and Job Cost Estimator (JCE) proposals; negotiate concessions balancing customer benefits with GE profitability.
• Drive excellence in EHS, quality, schedule, productivity and cost at assigned customer sites; manage daily outage activities as an advocate for outage management.
• Drive long-term strategic plans by customer to penetrate and grow; monitor and develop the opportunity pipeline for regional opportunities.
• Lead deal strategy development and reviews with Commercial Operations; interface with Product Management, Customer Fulfillment Manager, Parts Fulfillment Leaders, Project Managers, and other teams as needed.
• Maintain knowledge of market trends, customer strategy, outage schedules and competitor actions; provide demand forecasting and pacing support to Sales Operations / Finance.
• Travel 50% of the time as required.

Basic Qualifications

Desired Qualifications

Compensation and Benefits

Salary range : $119,600 to $199,400 USD annual. The specific salary offered depends on experience, education, and work location. Eligible for a 15% performance bonus. Geographic differentials of 110%, 120% or 130% may apply in certain areas.

Healthcare benefits include medical, dental, vision, prescription drug coverage; Health Coach access; 24 / 7 nurse-based resource; Employee Assistance Program. Retirement benefits include GE Retirement Savings Plan with company matching contributions and access to Fidelity resources. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability and life insurance, and paid time off for vacation or illness. The document notes that sponsors may modify benefit plans, and no individual has a vested right to benefits. This posting will close October 2, 2025.

Relocation Assistance Provided : Yes

This is a remote position.

Additional Information

Application Deadline : October 3, 2025

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Work authorization in the United States is required for this opening; any offer is conditioned on successful completion of a drug screen where applicable.

J-18808-Ljbffr