Shelter Advocate (Swing Shift w / Weekends)

The Salvation Army USA Western Territory - Cascade DivisionPortland, OR, United States

30+ days ago

Job type

Full-time

Job description

Description

Recruiting Opportunity Closes : 11 / 11 / 25

Hourly Wage : $24.00 - $24.50 DOE

Hours Per Week : 40

Status : Non-Exempt / Full Time - Graveyard Shift & Weekends

Number of Positions : 1

Department : West Women's and Children's

Position Title : Shelter Advocate (Swing Shift w / Weekends)

The Salvation Army Mission Statement :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

West Women's Mission Statement :

We create a safe nurturing environment for survivors to realize their potential for healing and growth as we work together to end domestic violence.

Application Instructions :

Complete the online job application, upload a resume.

To apply online go to : https : / / tinyurl.com / 42bj49vw

To apply in person go to 6655 NE 82nd Ave., Portland, OR 97220. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Barbara Dupaix at barbara.dupaix@usw.salvationarmy.org or call (503) 731-3910. Ms. Dupaix is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement :

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

SCOPE OF POSITION :

The Shelter Advocate ensures the safety and security of shelter participants while treating everyone with dignity and respect. This role includes enforcing policies, providing crisis support to survivors, addressing basic needs, and resolving conflicts. The position emphasizes site security and controlled access for survivors' protection. Any unusual concerns must be immediately reported to the supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Client Interaction & Support

Interact directly with domestic violence survivors and their children living in shelter
Maintain ongoing professional relationships in all interpersonal contacts. (Note : Confidentiality Requirements). Use strength-based perspective in all interactions with survivors and staff
Provide information, supplies, referrals, crisis intervention, and support to survivors and family and the phonelines
Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures

Front Desk & Administrative Duties

Answer multi-line telephones and deal appropriately with visitors to the facility

Receive and route inquiries and messages, inter-office notes and program materials as appropriate

Assist in maintaining client files by logging appropriate information and incidents occurring during shift

Receive, log, receipt, sort and store incoming donations and fees in the appropriate manner

Safety & Security

Remain awake-Remain alert and observant throughout shift

Respond to and provide crisis intervention and institute security procedures if a critical or threatening situation arises. Provide timely and appropriate notification to emergency services and leadership

Properly operate all safety and security systems

Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video system

Coordination with co-workers, perform security and fire watches throughout the building

Facility Maintenance

Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning, and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs, and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances

Clean and set up shelter rooms based on shelter needs and availability

Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals

Set up, breakdown, prepare, and serve breakfast or lunch as needed to maintain shelter services for survivors

Report maintenance needs to the appropriate personnel

Professional Requirements

Ability to learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving; organize your own work; present material properly, and accurately document activities or events happening

Given the critical nature of duties associated with this position, ensures timely reporting for duty of Shift

Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook and Shelter Handbook

Be familiar with and enforce neighborhood agreements, zoning constraints and funding contracts related to the program and program rules / policies

Attend all staff meetings as assigned

Perform other duties as assigned

EDUCATION AND WORK EXPERIENCE :

High school diploma or GED preferred but not required. Education and / or work experience commensurate with the duties and responsibilities required. The individual must have / obtain yearly certification in first aid, CPR and a Food Handler's card.

KNOWLEDGE, SKILLS, AND ABILITIES :

Strong customer service skills and the ability to complete tasks in a timely

Ability to prioritize multiple requests and demands from Survivors and their families

High level of problem-solving skills and patience

A genuine concern for survivors of domestic

Maintain confidentiality and privacy of all survivors and their families

Basic Microsoft Word, Excel, and Outlook required

An ability to engage with diverse populations in a respectful and culturally responsive manner

Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance, and differing abilities

Understanding of basic conflict resolution

PHYSICAL REQUIREMENTS :

Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Grasp, push, pull objects such as files, file cabinets drawers, and reach overhead

Operate a desktop or laptop computer. Operate telephone

Lift and carry up to 25 lbs.

Ability to understand written information

WORKING CONDITIONS :

Work in all types of weather conditions

Works on many projects at once in a semi-open office environment with interruptions and noises from voices, telephones, printers

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result

SUPERVISOR : Shelter Manager

Qualifications

Education

High School or Equivalent (preferred)

Experience

Education and / or work experience commensurate with the duties and responsibilities required. The individual must have / obtain yearly certification in first aid, CPR and a Food Handler's card. (required)

Licenses & Certifications

Food Handler's Card (required)

Skills

CPR / AED (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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Shelter Advocate • Portland, OR, United States