IT Support Tech II

Point Solutions Group is hiring an IT Support Tech II with a customer service mindset, high energy and customer engagement. No clearance required - must be onsite in Englewood

Duties :

• Responsible for the setup, configuration, repair, break / fix, moves / add / changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
• Provide basic network support ensuring desktop and other networked peripherals full connectivity.
• Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
• Address / resolve IT incidents / service request and / or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes / track / monitor / update and follow-up / close all tickets received via the IT Service Desk tracking system, telephone calls and / or SNC personnel "walk-ups".
• Support organizational efforts and maintaining policies and procedures in the IT Department
• Assist with the creation and maintenance of local site IT systems documentation.

Skills :

Education : Associate's Degree in a related field of study with 2 or more years of relevant experience

Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.

Required