Managing Architect North America

We are seeking a Managing Architect. In this strategic role, you will lead complex technical projects, manage our delivery partners, and ensure exceptional customer experiences. You will provide technical leadership and proactive project management.

We take pride in providing a best-in-industry customer experience, and you will be the face of our company for your portfolio of customers implementing Omni.

In this role you will scope, sell and deliver technical projects of all complexity (internal BI and embedded analytics), advise customers, build solutions and manage consulting teams.

You will serve as an advocate for our customer base, proactively identify issues and product gaps impacting Omni customers and work with them and our internal teams to address them. You will constantly be learning and discovering new use cases and needs, and will directly shape product direction as you share experiences and feedback from the field.

About the Role :

• Serve as a deep technical expert on Omni both internally & externally, solving our customers’ most challenging data and architecture problems.
• Manage a dynamic portfolio of concurrent customer projects—ranging from SMB to enterprise engagements—balancing multiple timelines, workstreams, and deliverables to ensure successful outcomes. Serve as the primary customer-facing technical point of contact, and build strong, long-term customer relationships.
• Take end-to-end ownership of project management and delivery for your portfolio of engagements, including : scoping of requirements, assignment of resources, coordination of work across partners and customers
• Achieve customer outcomes through managing and driving a portfolio of consulting and delivery partners
• Define and document best practices and design patterns for the use of Omni
• Partner with Omni’s Product, Design, and Engineering teams to provide user feedback, and guide product direction based on your experience with customers and partners.
• Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.

About You :

Why Join Us

Omni Analytics is an equal opportunity employer committed to creating an inclusive environment for all.

The role is based in our San Francisco headquarters, but we're open to strong candidates anywhere in the US.

Your day may be comprised of :

30% Pre-sales technical support & scoping

30% hands on delivery

30% Project management / partner delivery supervisor

10% Internal best practices and technical development

Up to 30% travel, based on customer need