Warehouse Operations/Logistics Manager

Job Summary:

We are a fast-paced, high-volume telemedicine production pharmacy filling over 60,000 orders daily. Our team thrives on efficiency, precision, and teamwork, and we are seeking a dynamic Logistics/Warehouse Manager to join our growing operations. A Logistics/Warehouse Manager in a mail order pharmacy plays a crucial role in ensuring the efficient and accurate delivery of medications to patients. This role involves overseeing all aspects of the warehouse operations and logistics, from receiving and storing medications to coordinating their shipment to patients' homes. As a critical member of our operations team, the Logistics/Warehouse Manager will play an essential role alongside our Shipping Manager in managing the flow of goods throughout the facility. This role involves overseeing the receipt of shipping containers and pallets, kitting processes, and the seamless movement of inventory from our storage areas to the fulfillment line.

You will be responsible for supervising a team of over 20 employees, including forklift operators and warehouse associates, working around the clock to ensure continuous and smooth operations. This role demands a high-energy, driven leader who can thrive in a metric-focused, Lean-driven environment typical of Fortune 500 companies.

Key Responsibilities:

• Inventory Management: Maintaining accurate records and overseeing the receiving, storing, and tracking of medications, including implementing inventory control methods and conducting audits.
• Warehouse Operations: Supervising daily activities such as order fulfillment (picking, packing, shipping), equipment maintenance, safety regulations, and maintaining a clean work environment.
• Logistics and Shipping: Coordinating inbound and outbound shipments, managing transportation routes for timely delivery, and handling carrier and supplier relationships.
• Team Management: Leading, training, supervising, and developing staff, conducting performance evaluations, and fostering a positive work environment.
• Regulatory Compliance: Ensuring adherence to regulatory standards, developing policies, and maintaining confidentiality in accordance with HIPAA.
• Process Improvement: Reviewing processes for efficiency improvements and using data analysis and KPIs to monitor performance.
• Collaboration: Working with other departments like purchasing, sales, and customer service for seamless operations.
• Manage receiving, storage, inventory control, and kitting operations ensuring accuracy and timeliness
• Supervise and lead a diverse team of forklift drivers, warehouse workers, and support staff, fostering accountability and performance
• Build, manage, and optimize shifts, including scheduling supervisors and team leads to maintain continuous 24/7 operations
• Utilize data-driven insights and KPIs to forecast workload, improve throughput, reduce errors, and drive operational excellence
• Train and mentor team members, some with varying skill levels, to maintain productivity standards and safety compliance
• Collaborate closely with operations, shipping, and fulfillment teams to align goals and meet customer demand efficiently
• Implement Lean principles and continuous improvement initiatives to streamline processes and minimize waste

Qualifications:

• 3+ years of experience in warehouse management, preferably in pharmaceuticals.
• Knowledge of warehouse operations, inventory management, and logistics.
• Proficiency in warehouse management systems (WMS).
• Strong leadership, communication, and interpersonal skills.
• Problem-solving and decision-making abilities.
• Ability to work independently and multitask.
• Attention to detail and accuracy.
• Knowledge of pharmaceutical industry regulations is preferred.
• Adaptability to changes and ability to work under pressure.
• Proven experience in logistics, warehouse, or high-volume production management, preferably in a Fortune 500 or similarly scaled environment
• Strong expertise in metrics, data analysis, and performance tracking to make informed decisions and real-time adjustments
• Exceptional leadership skills with the ability to manage, motivate, and hold accountable a team with diverse skill levels
• Excellent communication skills and the ability to work cross-functionally with multiple teams
• High energy, proactive attitude, and the drive to build a strong, reliable, and efficient warehouse team
• Tech-savvy with experience using warehouse management systems (WMS) ShipBOB and other software tools for scheduling and inventory control
• Ability to forecast needs, anticipate challenges, and implement solutions quickly and effectively

What We Offer

• Competitive salary.
• Bonus program based on productivity and efficiency.
• Opportunities for growth in a rapidly expanding telepharmacy practice.
• Collaborative and innovative work environment focused on patient safety and compliance.

Job Type: Full-time, 100% On Site
Expected Hours: 44 hours per week
Supervisory role requiring flexibility to manage a 24/7 operation. The Logistics/Warehouse Manager will typically work standard daytime hours (e.g., Monday to Friday, 8 AM – 5 PM) but must be available for occasional early mornings, late evenings, weekends, and overtime as needed to support shift changes, peak periods, and urgent operational needs.