Guest Service Associate

Position Objective

Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.

Essential Job Functions

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
• Accept payment for guests' accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Answer phone in a timely manner.
• Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay.
• Keep activity log updated to allow for proper follow-up.
• Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel :
• Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

Education / Experience

Requirements

Physical Demands

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.