Technical Support Specialist

The Technical Support Specialist will provide first-line remote technical support, user / account administration, and cloud / SaaS management (Microsoft 365, Azure, Zoho). Opportunity to grow into systems, security, and CRM administration. The Technical Support Specialist will be crucial in managing NMSDC's Microsoft 365 and Azure environments, ensuring data security, and providing both internal and external user support.

Essential Duties and Responsibilities :

• Troubleshoot hardware, software, and access issues; manage help desk tickets.
• Handle onboarding / offboarding, account setup, password resets, MFA, and license / device assignments.
• Administer Microsoft 365 (Exchange, Teams, SharePoint, Security / Compliance / Identity).
• Support Azure Active Directory and virtual machines.
• Monitor and respond to M365 / Azure security events (MFA, suspicious logins, permissions reviews).
• Support Zoho One (CRM and related apps) configuration and administration; assist with HubSpot as needed.
• Manage third-party services (Barracuda Email Protection, Google Workspace).
• Assist with disaster recovery / backups and documentation.
• Document resolutions and contribute to internal knowledge base; assist with training and rollouts.

Qualifications : Required

Preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually moderate.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.