Sales Training and Development Manager

Sales Training And RSSR Development Program Manager

This role is responsible for strengthening Orascoptic's commercial organization through leadership of both Sales Training and the RSSR development program. The position ensures sales representatives and RSSRs are equipped with the skills, knowledge, and tools to succeed in the field and deliver an exceptional customer experience. Key responsibilities include assessing training needs, designing and delivering onboarding and development programs, and providing ongoing coaching, mentorship, and real-time feedback. The role also oversees the recruitment, onboarding, daily management, and performance development of the RSSR team, establishing KPIs, standard work practices, and structured field experiences. In addition, it manages program travel to maximize resources in covering open territories and events. By building a strong talent pipeline and aligning training and development with broader organizational strategies, this position drives both immediate sales effectiveness and long-term growth.

Key Responsibilities :

• Determine training needs by working directly with the field sales representatives and managers to understand core competencies and technical skills required for the position.
• Provide best in class online and onsite sales training including new hire onboarding, product training, selling skills, competitor awareness and customer relationship management training.
• Support the Sales team by participating in field ride-alongs to provide real time feedback and training to new and struggling sales representatives.
• Identify and gather best practices from the field to be documented, communicated, and deployed within the organization.
• Coordinate and monitor the formal mentorship program for new hires, adjusting as required.
• Improve training effectiveness by staying current with innovative approaches and techniques and liaising with other Envista OpCo trainers to share best practices.
• Create and support both new training materials and those currently in use, for classroom, online and mobile learning platforms.
• Develop, plan, and execute sales training during the annual Orascoptic Global Sales Meeting.
• Work closely with the marketing team to stay current on product updates, new releases and collateral required to support training efforts.

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