VoIP Systems Administrator-IMCSIV Fort Knox

VoIP Systems Administrator

Position Title : VoIP Systems Administrator

Location : Fort Knox, KY

Clearance Type : SECRET

Compensation : $33.15 / hr.

Responsibilities :

• Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
• Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
• Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
• Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
• Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
• Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
• Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
• Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
• Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.

Qualifications :

Education and Certifications :

Knowledge and Experience :

Desired Qualifications :