Ambulatory Patient Access Lead Representative - Westside Primary Care

Job Title

Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate.

Essential Functions :

• Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
• Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
• Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
• Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient's arrival.
• Assists in training new Patient Access staff and maintain staff work schedules.
• Ensures appropriate tools are available and working properly for staff to complete their jobs.
• Maintains WQ's and monitors quality and productivity and reports to supervisor.

Education Requirement : Associate's Degree or equivalent combination of education and experience, required.

Licensure Requirement : (not specified)

Certifications : (not specified)

Skills :

Experience :

Physical Requirements :

OCCASIONALLY : Blood and / or Bodily Fluids, Climb stairs / ladder, Driving motor vehicles (work required)

FREQUENTLY : Bend / twist

CONTINUOUSLY : Audible speech, Chemicals / Medications, Communicable Diseases and / or Pathogens, Computer skills, Decision Making, Flexing / extending of neck, Hand use : grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying : 0-10 lbs, Lifting / Carrying : 11-20 lbs, Lifting / Carrying : 21-40 lbs, Peripheral vision, Problem solving, Pushing / Pulling : 0-25 lbs, Reaching above shoulder, Repetitive hand / arm use, Seeing Far / near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above : Ability to multi-task within a stressful environment.