Entry-Level Support Analyst

A company is looking for an Associate Support Analyst.

Key Responsibilities

Develop a strong understanding of secure file transfer products and configurations

Triage incoming support cases, troubleshoot effectively, and escalate when necessary

Collaborate with peers to resolve complex issues and enhance troubleshooting processes

Required Qualifications

Strong desire to learn and grow in a technical support role

Bachelor's degree in a technical field or equivalent work experience

Basic knowledge of Windows, macOS, Linux, and IBM i systems

Foundational understanding of TCP, File Transfer Protocols, and DNS

Previous experience in software support is a plus but not required