Customer Quality & Business Liaison (Automotive Manufacturing)

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Position Overview : We are seeking an onsite liaison across Reno and Austin, tightly connected to the Dallas plant. You will own fast containment, MRB / GP12 execution, and closedloop feedback that drives zero escapes on CTQ. You must read and interpret engineering drawings with GD&T (a.k.a. GN&D) and clearly communicate issues and risks with both customer and internal engineering.

Responsibilities :

Customersite presence Reno (50%)

o Lead onsite containment (stop / hold / segregate), build suspect lists, coordinate rework / returns.

o Run MRB & GP12 for AOIflagged parts : image pullup, objectiveevidence review (e.g., continuity logs), pass / fail decisions; no ship without evidence.

o Perform LPAs, line walks, verify corrective actions; maintain daily scorecards (DPPM, escape rate, timetocontainment).

o Serve as the daytoday voice to customer SQ / production; deliver concise, datafirst updates and recovery plans.

Customersite support Austin (10%)

o Support trials / builds / audits ; collect early signals (fitup, assembly, electrical continuity) and escalate with annotated prints.

o Align on change points and readiness with customer teams; feed learnings back to Dallas.

Factory support Dallas (40%)

o Close the loop with stamping / assembly / test / pack to prevent recurrence; align control plans, CTQs, and measurement methods.

o Convert customer feedback into structured 8D / 5Why / IsIs Not; drive sustainable corrective actions.

o Support AOI parameter tuning, continuitygate / releasecode processes, and eMRB / evidence capture (images, logs, signoffs).

o Systems, data & communications

o Maintain SNlevel traceability : AOI images, MRB / GP12 decisions, objective measurements (e.g., continuity), and release codes.

o Publish daily Reno / Austin Dallas briefs (in English; Chinese summaries preferred) : top defects, hotspots, escapes, ETA to cleanpoint, risks / asks.

o Escalate early with quantified impact and interim mitigations.

o 30 / 60 / 90Day Outcomes

Day 114 (Dallas training) : Complete Quality & Engineering onboarding; align CTQs, prints / GD&T, AOI rules, MRB / GP12 checklists; gain system access (eMRB / MES).

30 days : Stand up GP12 lane & MRB checklist at Reno; enable image pullup + decision logging; agree SLAs (

60 days : Zero CTQ escapes; 30% faster MRB rereview cycle; live AOIMRBGP12 dashboard; first closed 8Ds with verified effectiveness.

90 days : 50% reduction in repeat defects; releasecode gate active at ship points; PFMEA / control plan matched to actual risks.

Qualifications :

37 years in Supplier Quality / Resident Engineering / Manufacturing Quality (automotive or highvolume preferred).

Able to read and interpret engineering drawings with GD&T (GN&D)feature controls (position / profile / flatness), datums, and basic stackups; can communicate deviations clearly with design / manufacturing engineering using annotated markups.

Handson with MRB, GP12 / containment, AOI image review, defect mapping, and customerside interactions.

Proficient in 8D / 5Why, SPC, control plans, PFMEA; comfortable creating measurement plans from prints.

Strong data skills (Excel / Sheets; bonus : Power BI / Tableau or basic Python for trend analysis).

Excellent crossfunctional and customerfacing communication; decisive under time pressure.

Language : English required; Mandarin Chinese speaking preferred (ability to summarize daily updates in both languages is a plus).

Able to travel routinely between Reno, Dallas, and Austin

Preferred :

Experience in metal stamping / busbar / assembly ; exposure to electrical / continuity checks and AOI tuning.

Prior resident engineer role at an OEM / customer site.

MES / QMS / eMRB experience and evidencebased release processes; ability to draft bilingual work instructions.

Work Environment & Schedule

Primarily on customer production floors and quality labs (PPE required).

Day shift with flexibility for offshift / weekend coverage during excursions, builds, or audits.

What Success Looks Like

Zero CTQ escapes to the customer.

Measurable reduction in MRB / GP12 rework via robust 8D closures and parameter / controlplan updates.

Trust built with the customer through proactive, transparent, bilingual communication.

Location & Travel : ~50% onsite at the customers Reno, NV factory; ~40% at our Dallas, TX factory; ~10% at the customers Austin, TX site. Routine travel between sites; occasional offshift / weekend support during ramps.

Onboarding : First 2 weeks fulltime in Dallas for Quality & Engineering training (process, CTQs, AOI, MRB / GP12, eMRB / evidence capture).