Site Supervisor

TCC HealthDunkirk, NY, US

5 days ago

Job type

Full-time

Job description

Job Description

75 E Third St, Dunkirk, NY 14048

www.tcchealth.com

The Chautauqua Center is looking for a motivated medical office site supervisor to oversee all daily operations, collaborate with our healthcare service delivery teams to ensure seamless processes and patient experiences, and supervise office staff in the medical facility. Our mission is to deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinical and administrative teams.

Supervisory :

Create an environment that motivate managers and staff to strive for excellence
Create a culturally diverse environment that speaks to the Inclusion of all staff
Develop and implement office policies and procedures according to TCC standards.
Ensure there are an adequate number of staff to fulfill assigned responsibilities daily, providing direct support coverage as needed. Sets the staffing schedule and approves paid time off in a timely manner.
Ensure the competency and professionalism of assigned staff, taking steps as necessary to improve competency level.
Collaborate with all department leads and managers to ensure an outstanding patient experience.
Serve as the main point of contact for patient complaints, incident reports and problem resolution and engage with other appropriate team members as necessary.
Work to set goals, objectives, and budgets.
Manage the hiring, firing, discipline, performance evaluation and support of assigned staff.
Make sure regulations, guidelines, and customer service standards are met and followed.
Coordinate with IT on all office equipment.
Conduct staff meetings as needed or assigned.

Administrative :

Provide for the health, safety, and comfort of each individual by initiating work orders, completing requisitions for supplies, or any other process which will ensure a clean, well-maintained and appealing office environment.

Use popular software for electronic medical records (EMR), scheduling, and payroll software.

Monitor budget expenditures, including complete fiscal responsibility for cash drawers. Ensures the security of all funds, property, and supplies.

Ensure that all duties carried out are consistent with and in compliance with regulatory requirements and TCC policy and procedure.

Handle day-to-day problems which arise and, in any emergency, follows established emergency procedures.

75 E Third St, Dunkirk, NY 14048

www.tcchealth.com

Participates in trainings as assigned by Administration

QUALIFICATIONS AND SKILLS

Works well independently and has strong operational skills.

Ability to handle medical records discretely and lead staff.

Excels at customer service and has strong interpersonal skills.

Learns quickly and has strong problem-solving and critical thinking skills.

Develops strong relationships with coworkers and has strong leadership skills.

Communicates effectively and has solid verbal and written communication skills.

Knowledge of Medical Office systems and procedures.

Excellent time management skills.

EDUCATION

An associate or bachelor's degree in healthcare management, business, or a related degree is preferred.

A Certified Medical Manager (CMM) designation from the Professional Association of Health Care Office Management (PAHOM) is preferred.

At least 5 years of medical office management experience is preferred.

Clinical experience in a medical office facility is beneficial but not required.

PHYSICAL / MENTAL DEMANDS

Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time.

Must possess visual and auditory acuity to communicate with co-workers, patients, and other customer groups.

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Site Supervisor • Dunkirk, NY, US