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.NET Web Developer
.NET Web DeveloperNovalink Solutions LLC • Madison, WI, US
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.NET Web Developer

.NET Web Developer

Novalink Solutions LLC • Madison, WI, US
29 days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Under the direction of the Communications Director, the Survey Analyst at the Wisconsin Department of Employee Trust
Funds is a member of the communications team and develops and analyzes internal and external customer surveys,
interprets findings, and prepares reports. The Survey Analyst collaborates with the Customer Experience, Data
Management, and other business units to identify customer pain points and improvements for interactions across all
touchpoints.
Knowledge, Skills & Abilities
Professional with at least three years of relevant experience and/or education in the following:
Survey Development & Analysis
• Required Skills
o Writing, developing, and administering customer surveys
o Using Survey software (i.e., SurveyMonkey)
o Report writing and summarizing data using tables and graphs
o Applying survey design methodology and best practices
o Using Microsoft Excel to perform data analysis and Microsoft Office tools for presenting results
o Drawing insights into customer behavior, trends, and business operations
o Testing surveys for accessibility and user-friendliness
o Presenting findings to both technical and non-technical audiences
• Preferred Skills
o Managing an intake process for survey requests, development, inventory, and regular reporting
• Preferred Knowledge
o Data analysis and reporting tools such as MS Access, SPSS, SQL Server, SSIS, SSRS, and Tableau
Customer Experience (CX) Management
• Required Skills
o Developing a strategy to collect CX metrics such as satisfaction, effort, and the Net Promoter Score for
customer interactions
o Using metrics to create customer stories, personas, and journey maps
o Applying CX management best practices
• Preferred Skills
o Creating interactive dashboards and metrics reports for CX with website and videos
o Leading interdisciplinary teams to bring CX data and strategies into decision making
o Assisting in creation of a CX roadmap impacted by technology, processes, systems, and people
o Collaborating with subject matter experts, business analysts, and data analysts to identify root causes of
customer pain points and resolutions
• Preferred Knowledge
o Understanding of Google Analytics for analyzing and reporting web CX
o Using a data warehouse for tracking customer interactions across all touchpoints such as systems, email,
website, call center, education, and appointments
General
• An effective communicator and team player
• Strong analytical and problem-solving skills
• Ability to manage multiple projects and meet deadlines
• Ability to influence others and to interact with individuals at all levels
• A self-starter with the ability to work both independently and collaboratively on complex projects


Requirements
Top Skills & Years of Experience:
3 years experience for each skill listed.
Survey Development
• Required experience writing, developing, and administering customer surveys
• Required experience with survey software (i.e., SurveyMonkey)
• Required experience with report writing and summarizing data using tables, graphs, and fact sheets
• Required experience applying survey design methodology and best practices
Customer Experience (CX) Management
• Developing a strategy to collect CX metrics such as satisfaction, effort, and the Net Promoter Score for customer interactions
• Using metrics to create customer stories, personas, and journey maps
• Applying CX management best practices

Nice to Have Skills:
Survey Development
• Preferred experience with data analysis and reporting tools such as MS Access, Excel, SQL Server, SSIS, SSRS, and Tableau
• Preferred experience using data to draw insights into customer behavior, trends, and business operations
Customer Experience
• Preferred experience participating on interdisciplinary teams to bring customer experience data and strategies into decision making


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.NET Web Developer • Madison, WI, US

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