System Design Specialist

Job Description

Job Description

JOB SUMMARY :

Meets with potential customers on pre-scheduled appointments to diagnose problem(s) and determine customers’ desired outcomes. Proposes solution(s) to resolve problem(s), brings sale to a close, writes and submits job proposal. Attends weekly meetings and trade shows. Supports the management and mission of Woods Basement Systems, Inc.

ESSENTIAL JOB FUNCTIONS :

1. Drives to potential customers’ home to meet with them for pre-scheduled

appointments. Builds rapport and demonstrates expertise in Woods product discipline(s). Determines customer’s problem(s), needs, and desired outcome(s) by asking questions and completing a customer questionnaire or “Fact Sheet.” Identifies problems and opportunities in the customer’s home and then proposes solution(s) to resolve problems and meet or exceed expected outcomes. Attempts to bring sale of solution to a close.

2. Writes job proposal for each job to include diagram(s), photographs, instructions,

inventory needed, the customer “Job Work Sheet,” accomplish list, pricing lists and the total price of the job. Turns job proposals into company premises every 24 hours. Follows up by phone and re-visits the customer as necessary. Responsible for assisting in the financing of a job and with collecting payment on past due accounts.

3. Attends weekly sales meeting (minimum two (2) per week). Attempts to meet and / or exceed sales goals.

4. Builds relationships and generates leads at trade shows during the year. Attends as requested and scheduled.

M ARGINAL JOB FUNCTIONS :

1. Performs other related duties as assigned by management.

2. Advises Production Manager and foreman on details of job proposal, as requested.

3. Assists with service issues as necessary, and provides guidance and customer

details to the Service Manager in a timely manner.

DIRECT REPORTS : None

NECESSARY KNOWLEDGE, SKILLS, ABILITIES (KSAs) and TALENTS :

1. Knowledge of business principles and practices.

2. Knowledge of sales, marketing, and customer satisfaction theories and practices.

3. Knowledge of construction or foundation systems helpful.

4. Skill in operating personal computer and programs such as Microsoft Office, database management and other business software well enough to perform PC presentations in customers’ homes.

5. Skill in rapport building, explaining features and benefits of solutions, and closing the sale.

6. Skill in reading, writing (legibly), and oral communication.

7. Ability to learn, understand, accept, and put into practice the Woods methodology

of sales.

8. Ability to learn and understand the technicality of foundation systems.

9. Ability to draw to scale.

10. Ability to make customer’s needs and desired outcomes very clear by being precise

and thorough.

11. Possess talent and personal traits :

• Customer Service Acumen
• Problem Identification and Solution
• Logical and Systematic Thinking
• Attention to Detail
• Relationship Development
• Oral Presentation
• Persuasion
• Patience
• Integrity

EDUCATION AND EXPERIENCE :

1. Bachelor’s Degree in marketing, business administration or related field;

2. Two (2) years experience in customer service or related field; or,

3. An equivalent combination of education and experience to illustrate a proven track record in the business field.

4. Must maintain driving record acceptable to insurance underwriters.

PHYSICAL REQUIREMENTS :

0-24%

25-49%

50-74%

75-100%

Seeing :

Must be able to see well enough to read reports, data, statistics & information on computer screen.

Hearing :

Must be able to hear well enough to communicate on the telephone and in person.

Standing / Walking :

Fingering / Grasping / Feeling :

Must be able to operate computer & calculator.

Climbing / Stooping / Kneeling :

PHYSICAL DIMENSIONS for Lifting, Carrying, Pushing, Pulling :

Light Work : Exerting up to 20 pounds of force occasionally and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects. Job involves sitting most of the time, yet the use of arm and / or leg controls require exertion of forces greater than for Sedentary Work.

NOTE : The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. This document is subject to change at any time without notice.