Tier 1 / Tier 2 Helpdesk Technician

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting in upstate new york. This position is 95% remote with about once a month requiring you to be onsite in Ithaca. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

• Experience with Cherwell as a ticketing software or ServiceNow
• Experience with Linux
• Experience with MAC systems
• 1-3 years of experience in a helpdesk / desktop support role with an emphasis on phone support vs. email.
• Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously
• Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)
• Experience installing and troubleshooting desktop and laptop operating systems and applications.
• Strong collaboration, communication, and customer service skills