Director of Patient Experience

Director Of Patient Experience

The Director of Patient Experience will serve as the architect of our patient journeyfrom first awareness through ongoing engagementdriving enrollment in our research and testing programs through strategic storytelling, authentic community building, and exceptional experience design. This role uniquely blends marketing expertise with patient advocacy, owning both the communications strategy that attracts patients and the end-to-end experience that determines whether their journey with us is positive, neutral, or negative.

We are looking for a few specific things that will help you succeed in this role :

A strategic marketing leader with 7-8+ years of experience , including 3+ years leading patient / consumer engagement, healthcare marketing, or mission-driven growth initiatives at startups, digital health companies, or patient-focused organizations

An experienced community builder and storyteller who has successfully developed highly engaging patient and HCP content, cultivated relationships with health influencers, and translated complex medical concepts into compelling narratives that drive action and enrollment

A patient experience champion who has developed touchpoints across the customer journey and partnered cross-functionalally to eliminate friction and drive measurable improvements in satisfaction and retention

Fluent across the full marketing stack , from CRM platforms to social media management and community engagement tools, with hands-on experience building effective campaigns in resource-constrained environments

A natural relationship builder and collaborator who thrives at the intersection of marketing, patient operations, and product teams, with demonstrated ability to influence without authority and balance competing stakeholder priorities

Mission-driven and empathetic , with a genuine passion for improving patient outcomes and a track record of embedding patient voices into organizational strategy, communications, and decision-making

Some things that are not required, but you will learn on the job :

An understanding of rare diseases

An understanding of genomics, as well as genetic variants and other unique features of diseases

Biopharma business development and relationships, and the unmet needs for drug developers and researchers, especially in the rare disease space

As with all new hires at Probably Genetic, you will also need to be :

A good person. We work with some of the most marginalized populations on the planet and empathy is key

Patient-focused and motivated to have a lasting, positive impact on humanity

Comfortable in a fast-paced, often ambiguous environment with rapid change

Action-oriented and excited to build a company from the ground up

The salary range for this role is $158,000-$184,000 annually. This is a hybrid role that will require working on-site 3 days a week in San Francisco (Tuesdays, Wednesdays and Thursdays). Local candidates only. Relocation is not currently offered for this role.