Services Technician

A company is looking for a Services Technician to provide front-line support for high-value customers.Key ResponsibilitiesHandle, diagnose, triage, and route inbound service ticketsPerform troubleshooting and issue resolution for client issuesDocument and coordinate with internal and customer teams to ensure satisfactionRequired QualificationsAt least 2 years of experience in Microsoft Azure technical support and administrationAt least 1 year of experience in Microsoft 365 technical support and administrationHands-on experience with ServiceNow for incident and request managementAbility to thrive in a rapidly changing environment with multiple prioritiesFamiliarization with Microsoft Office suite