Assistant Program Manager

Job Description

Job Description

Salary : $75,000 per year

Assistant Program Manager (Family Services)

In-Person Full-Time (40 hours per week) Position in Hayward, CA (Exempt)

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.

RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies.

What qualifications are required for this position?

You Are Also :

• Minimum 3 years of experience in residential or shelter settings.
• Minimum 12 years of supervisory or lead experience.
• Knowledge of trauma-informed care principles required.
• Experience working with survivors of interpersonal violence and / or families in crisis is preferred.
• Strong knowledge of trauma-informed care principles.
• Strong leadership presence with the ability to hold staff accountable.
• Excellent crisis management and de-escalation skills.
• Clear written and verbal communication.
• Strong documentation review and quality assurance skills.
• Ability to balance empathy with operational structure.
• High ethical standards and professional boundaries.
• Bilingual (English / Spanish) preferred.
• Ability to navigate a multi-level residential facility.
• May require evening or occasional weekend availability.
• On-call rotation may be required.
• In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue. Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles. Items considered include but are not limited to : the shift the staff member holds and the frequency / necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.
• Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, a suitability process through ORR and ability to meet CCL licensing requirements.

What You Will Do

The Assistant Program Manager (Family Services) supports the overall operations of residential programs and provides direct supervision to Residential Advocates. This role partners closely with the Senior Program Manager to ensure consistent service delivery, staff accountability, regulatory compliance, and a safe, structured, trauma-informed residential environment.

The Assistant Program Manager focuses on operational execution, staff oversight, and day-to-day program stability while contributing to continuous improvement efforts.

Responsibilities include

Residential Operations Support

Staff Supervision & Performance Management

Compliance & Quality Assurance

Client-Centered Residential Services

Leadership Partnership

Working Conditions

This role is site-based and requires a visible, hands-on leadership presence within residential programs to support staff, monitor service delivery, and ensure operational consistency. You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel in the greater Bay Area may be required.

Applying

The pay scale for this role is $75k per year. The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week, salaried position. This is an in person position. Applicants must be located in the greater Bay Area.

Preference will be given to internal applicants.

At RP, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.