Senior Case Manager

Senior Case Manager

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential-while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions-we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

Learn more about us @ hopesolutions.org

TEAM SNAPSHOT

We're adding to our team of passionate folks-who are on a mission to help make the lives of others better-through services and support that lead to a higher quality of life for our clients.

We'd like to learn more about you-apply for the role! What's our team like?

Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve-secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne-Chief Executive Officer-Resides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games.

Alex-Chief Operating Officer-Lives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time.

Christina-Chief Financial Officer-Resides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20+ years in finance; enjoys traveling and family time.

Beth-Director of Clinical and Support Services-Resides with her sister and son. Licensed psychologist with 30+ years working with children and families; enjoys singing, cooking, gardening, and traveling.

Bill-Vice President of Programs-Resides with his partner. Licensed Marriage and Family Therapist with 25+ years' experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation.

Cayla-Director of Evaluation & Learning -Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading.

Debbie-Director of Development & External Relations-Resides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20+ years in marketing and communications.

Dominick-Director of Re-Entry Housing & Services-A fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips.

Gessika-Director of Properties & Support Services-A Bay Area native and former frontline social worker, Gessika leads housing and support programs that promote long-term stability by addressing mental health, housing access, and systemic injustice. She brings over 15 years of nonprofit leadership and clinical social work experience, with expertise in trauma-informed care, program development, and advocating for frontline staff.

Kristina-Director of Human Resources-With over 20 years of experience in HR, leadership, people management, and operations, she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie, she lives with her child and enjoys spending time with her family, cycling, hiking, and keeping life light with laughter and fun.

Mashal-Director of Housing & Support Services-Resides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS / HIV; co-chair for Hope Solutions' CARE Committee and board member.

Tanya-Director of Rapid Re-Housing & Navigation-Resides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15+ years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball.

WHO WE ARE LOOKING FOR :

The Senior Case Manager at GPA (Garden Park Apartments) provides home-based case management, ongoing assessment of consumer needs, linkage to medical, mental health, recovery, financial and / or legal services needed for housing stability, assistance with landlord / property manager relationships, and eviction prevention services to persons receiving housing operated under the Continuum of Care and located at Garden Park Apartments in Pleasant Hill.

Working collaboratively with Housing Authority and Health Housing and Homeless Services staff as well as with other providers involved in consumer well-being, the Case Manager provides individualized, flexible support to formerly homeless or at-risk families, youth, adults, and seniors to maintain housing stability and achieve self-set personal Action Plan goals. All Case Management services are participant-driven and delivered with a strength-based, trauma-informed, and culturally responsive approach. Case Management services are delivered in the community and in the home at the consumer's convenience.

Supervisory Responsibility : None

The Senior Case Manager may assist the Program Manager with any or all of the following (and is expected to handle at least one bullet per subsection) :

WHAT WILL YOU DO :

Onboarding :

• Participating in the hiring process.
• Training staff on team-specific Standards of Practice (SOPs), documentation, and paperwork.
• Supporting staff in using HMIS / Apricot for data entry, note-taking, and referral tracking.
• Providing shadowing opportunities for home visits and fieldwork, and exposing new staff to assessments, intakes, resource connections, follow-ups, exits, and landlord interactions.

Client Intakes and Assessments :

Data and Reporting :

Managerial Support and External Representation :

Client Support :

Cultural Responsiveness :

Organizational / Administrative Responsibilities :

Position Qualifications :

Physical Qualifications :

Compensation & Benefits :

We are an equal-opportunity employer. If you're a good fit, we want to meet you!