Senior Principal Product Manager - Customer Experience

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

CX Senior Product Manager sits at the intersection of customer experience, product development, and business strategy.  This role shapes how a product delivers value to customers through exceptional experiences - aligned with business goals. Also, will partner and coach other PMs for alignment with business strategy.

Key Accountabilities

Define strategy and clarify vision

• Define and communicate a clear CX product strategy aligned with customer needs, brand values, and business objectives.
• Identify and prioritize key customer experience episodes (e.g., purchase, charging, etc) that drive loyalty, satisfaction, or differentiation.
• Clarify the experience vision within each episode, articulating the intended emotional and functional outcomes based on customer data, behavioral insights, and business priorities.
• Identify and prioritize experience-led innovation opportunities based on customer insights, journey gaps, and market trends.
• Create roadmaps that articulate how CX enhancements will improve customer satisfaction, retention, and loyalty.
• Establish a feedback loop and track customer experience metrics and product usage data to refine strategies and inform roadmap updates

Customer and market understanding

Key Accountabilities (continued)

Capability building and coaching

Qualifications, Experience, and Skills

Minimum Educational Qualifications

BA / BS degree in Business, Computer Science, Behavioral Science, or equivalent professional experience supported by subject matter training.  Proven leader of people.

Minimum Experience

10+ years of experience in product management and / or product design

Qualifications, Experience, and Skills (continued)

Other Job-Specific Skills

Ability to design and facilitate collaborative working sessions in an efficient manner

What differentiates Honda and make us an employer of choice?

Total Rewards :

Career Growth :

Additional Offerings :

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.