Customer Care Support Specialist at TalentBridge
Are you passionate about delivering exceptional customer service while supporting key client interactions? Do you thrive in fast-paced environments and enjoy working with both administrative tasks and hands-on customer care?
If so we want to talk to you!
Position Overview :
As a Customer Care Support Specialist, you will be the cornerstone of our service delivery by managing client communications and dispatching Technicians to handle service calls efficiently.
You’ll interact with customers via phone, email, and other channels to provide high-quality support, ensuring timely resolutions to their requests.
This role also includes maintaining accurate records and acting as the central point of contact for customer service inquiries, making it essential to stay organized and proactive.
Key Responsibilities :
- Serve as the primary point of contact for B2B customer care inquiries, delivering exceptional service and fostering strong client relationships.
- Administer and coordinate service and supply dispatch for contracted accounts via multiple communication channels (phone, email, fax, etc.).
- Efficiently schedule and dispatch Technicians for service calls, ensuring prompt and accurate responses to client needs.
- Maintain detailed and organized records of service calls, ensuring seamless communication between departments and accurate account management.
- Support administrative functions related to customer accounts, including processing orders and updating customer records in our CRM.
- Qualifications :
- Education : High School Diploma or GED required.
- Experience : Minimum of 1 year of experience in customer service, order processing, client support, or dispatch in a B2B environment.
Skills :
- Detail-oriented and self-motivated with strong organizational skills.
- Familiarity with CRM systems (preferred) and basic knowledge of Microsoft Excel and Word.
- Professional communication skills, both verbal and written, with the ability to work well in a fast-paced setting.
- A positive attitude and a commitment to delivering outstanding customer experiences.
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