Head of Operations & Business Management

As the Regional Director of Facilities Operations, you will lead the strategic and day-to-day management of ASPCA facilities across multiple key locations, including North Carolina, Ohio, Mississippi, Kansas, Los Angeles (California), Oklahoma, Texas, and Illinois. This role ensures that ASPCA buildings and grounds are maintained to the highest standards of safety, compliance, and operational excellence.

The goal of the Facilities team is to ensure all ASPCA locations are fully operational so that staff and volunteers have optimum conditions to meet their program and department goals. In addition, the Facilities team ensures a healthy environment for all animals that visit our locations, whether on a short-term or long-term basis.

This role reports directly to the Vice President, Facilities and Fleet Management and has 4 direct reports.

Ability and willingness to travel up to 20% annually.

Flexibility to work nights, weekends, and holidays as needed to support 24 / 7 facility operations

Ability to be on-call after hours for urgent maintenance issues, emergency response, and operational continuity across multiple sites

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The target hiring range for this role is $99,000 - 106,000 annually

Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Affordable health coverage , including medical, employer-paid dental, and optional vision coverage.

Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.

Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.

Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

Facilities Oversight, Management and Planning (50%)

Oversee ASPCAs facilities staff and facilities operations in ASPCA locations including but not limited to : Provide direct oversight of repairs and maintenance, ensuring timely resolution with minimal disruption to animal care and program operations.

Support the development and implementation of standardized operating procedures (SOPs) across all sites.

Supervise and manage the work order system, including processing, equipment tracking, and asset management.

Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery.

Support ongoing needs assessments for repairs and maintenance across all facilities.

Lead all aspects of assigned facilities projects, including vendor selection, scope development, budgeting, and timeline execution.

Negotiate and manage vendor contracts, maintaining strong relationships to ensure high-quality, cost-effective service delivery.

Manage the work order system, including processing, equipment tracking, and asset management.

Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery.

Support ongoing needs assessments for repairs and maintenance across all facilities.

Collaborate with the Safety department to maintain safe, healthy environments for staff, volunteers, and animals

Establish and maintain formal communication channels with internal departments, including project updates and facility-wide announcements.

Conduct regular check-ins with program leaders to ensure facility needs are met and aligned with ASPCAs mission.

Represent the Facilities Operations team in interdepartmental meetings / projects including emergency response.

Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning.

Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services.

Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCAs core values and Behavioral Competencies.

Oversee individual and team performance, delivering consistent, constructive feedback and implementing solutions to enhance productivity and morale.

Ensure departmental compliance with the collective bargaining agreement.

~ Actively participate in labor negotiations when needed, representing Facilities Operations with professionalism and integrity.

Compliance and Training (10%)

Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services.

Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCAs core values and Behavioral Competencies.

Proven experience leading managers and teams across multiple locations, with a strategic focus on cultivating a culture of continuous improvement, structured performance management, and feedback

Extensive knowledge of building systems including electrical, power distribution, HVAC and controls, elevator systems, fire alarm and suppression systems, building security, energy management, and Building Management Systems (BMS)

Proficient in computerized maintenance management systems (CMMS) and work order platforms

Skilled in reading, interpreting, and preparing technical documents such as blueprints, plans, specifications, schematics, and training manuals

Strong understanding of construction documents and construction management practices (preferred)

Familiarity with local regulatory agencies including DOB, FDNY, ECB, and EPA

Deep knowledge of safety protocols, fire prevention, and OSHA compliance

Proven ability to lead facility planning, capital projects, and operational execution across multiple properties

Demonstrated success in managing complex, multi-site facilities and coordinating concurrent projects

Strong negotiation skills and vendor management experience

Willingness and ability to travel routinely between assigned properties

Experience with data tracking, reporting, and analysis to support operational decisions

Ability to exemplify ASPCAs core values, behavioral competencies, and commitment to diversity, equity, and inclusion.

Language

English

Education and Work Experience