Customer Service Advisor

Customer Service Advisor

The Division of Enrollment Management is dedicated to serving incoming, current, and alumni students, along with parents, through coordinated efforts between Admissions, Financial Aid, Scholarships, Records and Registration, and other support organizations. Our mission is to support students' success at every stage of their academic journey. Through exceptional customer service and seamless communication, we strive to create a welcoming and customer service friendly environment for all students and families by fostering collaboration between departments to ensure students receive the guidance and resources needed to achieve their academic goals. We are seeking an energetic and personable student to join our Contact Center Team. In this role, you will assist students, customers, and faculty by responding to inbound calls, live chat, and instant messaging. In this role you will be providing timely and accurate guidance while delivering exceptional and professional customer services. This position offers valuable insight into the critical services and operations within Higher Education that contributes to student success and retention at the University. You will receive comprehensive training on various platforms, including Banner, OnBase, Oracle RightNow (live chat), and other technologies to effectively assist students.

Eligibility Requirements :

• Must be achieving Satisfactory Academic Progress
• Must be receiving Federal or State Work-Study funding for the 2025-26 aid year.

Work Schedule : Mon - Friday between 8-5pm. Able to work 1220 hours per week, fall, spring & summer terms. Availability to work extra over the summer and winter breaks.

Preferred Qualifications :

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.