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ERP Specialist

ERP Specialist

VDart IncUnited States
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Role : ERP Specialist

Location : Remote

Type : Contract

Key responsibilities

Process and requirements

  • Document end-to-end STR workflows : intake / RMA, receiving, disassembly, inspection, quoting, customer approval, planning, repair execution, testing / QC, shipment, invoicing, warranty / claims.
  • Elicit and translate business requirements into user stories, process maps, and functional specs.
  • Identify pain points and improvement opportunities; propose solution options aligned to the global template.

SAP solution support

  • Assist senior functional leads with configuration in SAP modules supporting STR : CS / SD (service orders, quotes, billing), PM / EAM (equipment / installed base), MM (inventory / purchasing), PP (repair orders / routings), QM (inspection / testing), FI / CO (costing / settlement), DMS, and Fiori apps.
  • Help enable serial number tracking, equipment "as found / as left" history, warranties, core charges / exchanges, repair BOMs / routings, and COPA margin visibility.
  • Support pricing conditions for repair quotes and ensure accurate cost capture and settlement flows.
  • Testing, training, and change
  • Create test scripts; execute unit / SIT / UAT; log defects and retest fixes.
  • Prepare SOPs, quick reference guides, and training materials; conduct end user training.
  • Support go lives, stabilization, and hypercare; meet ticket resolution SLAs and track recurring issues for continuous improvement.

    • Data and integration

  • Partner on master data governance : equipment records, materials, repair BOMs, work centers, routings, warranties, and condition records.
  • Coordinate with IT on interfaces (IDocs / APIs) to CRM, logistics (EWM / WM), document management, labeling / certificates, and reporting.
  • Maintain process documentation and ensure auditability and compliance (EHS, trade controls, tax, finance).

    • Reporting and KPIs

  • Build and maintain dashboards / views for STR performance.
  • Monitor and analyze key metrics; recommend actions to improve cycle time, margin accuracy, and first pass yield.

    • Key outcomes / KPIs

  • STR cycle time (RMA to quote; approval to ship)
  • On time delivery and invoice accuracy
  • Repair margin accuracy (planned vs. actual) and rework rate
  • First pass yield / quality and warranty claim rate
  • Installed base / serialization data accuracy
  • User adoption and ticket resolution SLAs

    • Qualifications Required

  • 10+ years working with SAP in service / repair or aftermarket processes (S / 4HANA preferred; ECC acceptable).
  • Exposure to and / or hands on support in at least two of : CS / SD, PM / EAM, MM, PP, QM, FI / CO; willingness to learn others.
  • Experience documenting requirements, writing functional specs, and executing structured testing.
  • Strong analytical skills with comfort in data validation, basic reporting, and KPI tracking.
  • Effective communication, stakeholder collaboration, and user training ability.

    • Preferred

  • Experience in rotating equipment, valves, seals, or industrial aftermarket services.
  • Familiarity with Fiori apps for service, EWM / WM logistics, COPA reporting, and document management.
  • Knowledge of equipment serialization, warranty processing, and variant configuration basics.
  • Exposure to Agile practices (backlog management, sprint ceremonies)
  • Participation in multi-site / global SAP projects or template deployments.

    • Core competencies

  • Curiosity and continuous improvement mindset
  • Structured problem solving and attention to detail
  • Cross functional collaboration (operations, sales, supply chain, finance, quality)
  • Clear documentation and training delivery
  • Compliance awareness and process discipline

    • Working relationships

  • QRC / service center leaders, planners, and technicians
  • Sales / Customer Service, Pricing, and Commercial teams
  • Supply Chain, Quality, Finance / Controlling
  • IT SAP developers / architects and integration / infrastructure partners

    • Location and travel

  • Based at a Client site or regional hub; travel 20% to service centers / QRCs for workshops, testing, go lives, and training.
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    Erp Specialist • United States