Talent.com
Customer Service Representative
Customer Service RepresentativePetSuites • Pearland, TX, US
Customer Service Representative

Customer Service Representative

PetSuites • Pearland, TX, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

NVA Pet Resorts is part of National Veterinary Associates (NVA) the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

As a Pet Host, you are the first and last impression of our resort. You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

  • Greeting clients, pets, and vendors warmly
  • Managing check-ins and check-outs
  • Booking boarding, daycare, grooming, and training reservations
  • Answering phones, emails, and voicemails promptly
  • Processing payments and balancing transactions
  • Obtaining and verifying vaccination records
  • Managing waitlists during peak seasons
  • Recommending services and activity packages that meet client needs
  • Communicating pet updates and concerns to leadership
  • Keeping lobby and front areas clean and safe
  • You'll also jump in to help the team when needed which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

We're seeking someone who is:

  • Friendly, confident, and professional
  • Detail-oriented and organized
  • Comfortable multitasking in a busy lobby
  • Strong with phones, scheduling, and computer systems
  • Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
  • Calm and solution-focused when handling customer concerns
  • Passionate about dogs and cats

You must be able to:

  • Work weekends and holidays
  • Stand, walk, bend, and lift up to 60 lbs
  • Work in a busy, sometimes noisy environment
  • Handle dogs of all sizes safely
  • Work Schedule:

    • MondayFriday shifts
    • Weekend availability required
    • Holiday availability required

    Benefits & Perks:

    • Health, Dental & Vision
    • Insurance
    • Paid Training
    • Employee Pet Care Discounts
    • Tips
    • Career growth opportunities within NVA

    Equal Opportunity Employer:

    NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

    If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day we'd love to meet you.

Create a job alert for this search

Customer Service Representative • Pearland, TX, US

Similar jobs

Customer Service Representative

Blue Signal SearchHouston, TX, United States
Full-time

Customer Service Representative.Location: On-site | Houston, TX, USA.Become part of a top-tier manufacturer known for providing essential connectivity and ruggedized solutions designed for demandin...Show more

 • Promoted

Customer Service Representative

The Siegel GroupHouston, TX, United States
Full-time

Customer Service Representatives are often the first staff members that current, new or prospective residents meet.This is the only opportunity to make a positive first impression.Greet all custome...Show more

 • Promoted

Customer Service Representative/Dispatch Assistant - Industrial HVAC

The Hunton GroupHouston, TX, USA
Full-time
Quick Apply

Hunton Services, a division of the.Dispatch Assistant to function as the primary support for the Operations Manager of Industrial Services.Ideal candidate will need to be organized and have excelle...Show more

Customer Service Representative (Bilingual)

IntegraNet HealthHouston, TX, United States
Full-time +1

Job Title:Customer Care Representative I Reports to:Customer Service Manager Status:Full-Time / Exempt Location:Houston, TX Position Summary:As a customer care representative, you will act as a tru...Show more

 • Promoted

Remote Customer Service Representative

VelvethorizonsHouston, Texas, United States
Remote
Full-time
Quick Apply

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base.Our team is committed to delivering organized, accurate, and responsive...Show more

Remote Customer Service Representative

Lords Chimney CompanyHouston, TX, United States
Remote
Full-time

Lords Chimney is currently hiring for a full-time Remote Customer Service Representative to directly deal with customers, schedule dispatchers, and perform day-to-day office duties in the Houston, ...Show more

 • Promoted

British Airways Customer Service Representative

TradeJobsWorkforce77209 Houston, TX, US
Full-time

Join our growing team as a British Airways Customer Service Representative to work collaboratively across teams and departments, gain knowledge of company offerings to better serve clients, and mai...Show more

 • Promoted

Customer Service Representative - Remote - 50k-60k/Year

Spade Recruiting USAHouston, Texas
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Remote Customer Service Representative

VortexWorksHouston, TX, United States
Remote
Full-time

VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries.We connect motivated professionals with flexible, remote opportunities whe...Show more

 • Promoted

Customer Service Representative

TradeJobsWorkforce77229 Houston, TX, US
Full-time

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to p...Show more

 • Promoted

Alterations Customer Service Representative

David's Bridal, LLC.Friendswood, TX, United States
Part-time

David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the care...Show more

 • Promoted

American Airlines Customer Service Representative

TradeJobsWorkforce77249 Houston, TX, US
Full-time

Take the next step in your career as our new American Airlines Customer Service Representative to provide excellent service to customers and team members, respond promptly to inquiries and resolve ...Show more

 • Promoted

Customer Service Representative

FlexTekPearland, TX, United States
Full-time

Customer Service Representative (CSR)/ Inside Sales.Join a fast-paced, customer-focused team where your ability to stay calm under pressure and build strong relationships will drive success.We are ...Show more

 • Promoted

Costco Customer Service Representative - Starting at $22/hr

TradeJobsWorkforce77081 Houston, TX, US
Full-time

Bring your energy to the role of Costco Customer Service Representative to follow safety procedures and company policies, support the preparation and delivery of goods or services, and respond prom...Show more

 • Promoted

Customer Service Representative - 50k-60k/Year - Work From Home

Spade Recruiting USAPasadena, Texas
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Aldi Customer Service Representative

TradeJobsWorkforce77009 Houston, TX, US
Full-time

Bring your energy to the role of Aldi Customer Service Representative to manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, and...Show more

 • Promoted

CUSTOMER SERVICE REPRESENTATIVE

JonesbororealtycompanyHouston, Texas, United States
Remote
Full-time
Quick Apply

Job Title: Customer Service Representative.We are currently seeking a highly motivated and skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be...Show more

Bilingual Customer Service Representative

Amerit ConsultingHouston, TX, United States
Permanent

US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US.Bilingual Customer Service Representative.Start date: Monday, 5/26/2026 (Or...Show more