UX Researcher & Design Strategist

Position Title : UX Researcher & Design Strategist

Provide locations / flexible work by preference : Majority of team are in and around Pittsburgh

Ability to work remote : remote

Days of the week : Monday through Friday

Working Hours (Flexible) : 8-5 EST (9 am or 10 am EST daily stand ups EST)

Length of Assignment : potential through 2026

Function of the group : Research, UX design / UI Design, and strategy

Current initiatives / project(s) that this resource will be impacting :

Experience Design for C&IB, supports the digital design strategy and delivery for Pinnacle platform, web and mobile presence. (90% of time)

Research strategy and design for other C&IB areas, more short term support / projects

Roles and Responsibilities :

UX Researcher to lead and facilitate UX research and workshop activities with internal product teams, and to lead and execute user research with clients.

Key Responsibilities :

Collaborate with cross-functional teams to identify and prioritize research needs across the product roadmap.

Design and conduct mixed-methods user research (e.g., interviews, usability testing, surveys, ethnographic studies).

Develop research plans, screeners, discussion guides, and data collection instruments.

Synthesize and present findings in a compelling, actionable way to stakeholders at various levels.

Translate insights into clear recommendations that influence product direction and design decisions.

Work closely with product and design partners to align research activities with business and user goals.

Champion user-centered thinking throughout the organization.

Maintain and evolve our research practices, tools, and participant management processes.

Technical Skills : Mural / Fig jam

Figma

Jira

Microsoft office suite

User zoom / Survey Monkey

Flex Skills :

Similar experience with story boarding in different tools

Confluence or other tools

Soft Skills :

Understanding interaction design principles

Responsive patterns

Ability to work cross functional (product tech and design)

Communication and story telling skills

Consistent and organized, detail oriented

Operate and contribute to a governance program

UX Researcher to lead and facilitate UX research and workshop activities with internal product teams, and to lead and execute user research with clients.

Skills : Figma

JIRA

Microsoft Office Suite

Mural / Fig jam

Share your resume with ariz.khan@systemone.com. Also connect me at LinkedIn : (16) Ariz J. Khan | LinkedIn ()

Ref : #404-IT Pittsburgh

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.