No longer accepting applications
Call Center Operations Supervisor
Teleperformance USAElizabeth, NJ, United States1 day ago
Job type
- Full-time
Job descriptionEnsures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics 80% of your day will consist of coaching and educating agents on how to improve their performance Create an environment focusing on fun, enthusiasm and accountability Take initiative and show leadership by creating performance improvement plans Administer coaching and disciplinary action when appropriate Handle both internal and client led performance discussions Perform other related duties and assignments as required and as assigned by supervisor or other management Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Must be able to take calls when needed. College degree preferred or equivalent work experience required Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others Solid organizational, administrative, leadership and time management skills Ability to demonstrate personal ownership of tasks and follow through to obtain desired results Must have a keen sense of attention to detail Skilled in determining why and how tasks should be attempted and their effective completion Proven experience in overcoming unexpected difficulties and using logical problem-solving skills Typing speed of 25 wpm Excellent written and verbal communication skills consistent with North American business standards Must have availability to work various shifts influenced by current business needs High school diploma or GED required Excellent attendance history is required Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy?
Category : Client Operations
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include :
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Purpose
Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures
This position is 100% work at home.
Your Responsibilities
Qualifications
Soft Skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
Create a job alert for this search
Operation Supervisor • Elizabeth, NJ, United States
Related jobs
Provides pre-surgical documentation for physicians and instructions for patients.Obtains all necessary documentation.Communicates operating time, place and instructions to patient.Prepares patient ...Show moreLast updated: 4 days ago
CSPNJ, a mental health nonprofit agency, is looking for part-time and full-time Wellness Mentor(s) in the Neptune center.
Under the direction of the Wellness Center Manager, the Wellness Mentor act...Show moreLast updated: 6 days ago
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that.I provide in my application will be processed in line with.I further attest th...Show moreLast updated: 30+ days ago
Main Duties and Responsibilities : .Ensures that all Corporate, customer, Federal, State and local policies and procedures are followed.
Supervises and supports lower management / supervisors on daily o...Show moreLast updated: 2 days ago
The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization.
From healthcare provider interactions and developin...Show moreLast updated: 1 day ago
Responsibilities include but are not limited to : .Follow bank established guidelines regarding servicing and delivery of an exceptional customer experience in accordance with Valley's mission statem...Show moreLast updated: 30+ days ago
At Cozey, we're all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible.
Our thoughtfully designed, stylish furnishings adapt to evolving life...Show moreLast updated: 6 days ago
GTI is seeking an experienced Operations Manager to lead our production team in our (CITY, STATE) facility.As Operations Manager, you'll coordinate with on the ground leadership to direct all the d...Show moreLast updated: 1 day ago
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 6 days ago
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, Ne...Show moreLast updated: 30+ days ago
This position will help support weekend work and helps alleviate pressure on the weekend rotating staff as we support every weekend all year round.
New hire will also need to support the Data Center...Show moreLast updated: 1 day ago
Where Excellence in Customer Engagement Meets Innovation.Be a Leader in Customer Service Excellence : .Join Answering Service Care as an Operations Team Leader.
To forge seamless, tailored communicati...Show moreLast updated: 6 days ago
Job Opportunity : Manager - Technical Complaints Call Center Oversight.The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups withi...Show moreLast updated: 1 day ago The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 6 days ago 
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show moreLast updated: 2 days ago
Inizio Engage Call Center Operations Manager.Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses....Show moreLast updated: 15 hours ago The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 6 days ago The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 6 days ago
- Promoted
Scheduler - Call Center
Northwell HealthStaten Island, NY, United StatesFull-time
- Promoted
Wellness Mentor | Community Drop In
Collaborative Support ProgramsNeptune City, NJ, USFull-time
- Promoted
Center Manager in Training - Relocation Required
Biolife Plasma Services CareersLAWRENCE TOWNSHIP, New Jersey, USFull-time +1
- Promoted
Operations Supervisor
gategroupNEWARK, New Jersey, USFull-time
- Promoted
Manager - Technical Complaints Call Center Oversight
Novo NordiskPlainsboro, NJ, United StatesFull-time
- Promoted
Sr Customer Care Specialist (Call Center)
Valley National BancorpWayne, NJ, USFull-time
Fulfillment Center Supervisor (AM)
CozeySouth Brunswick Township, New Jersey, United States, 08810Full-time
- Promoted
Operations Manager - Cultivation
Green Thumb IndustriesHackettstown, NJ, United StatesFull-time
- Promoted
Call Center Agent (Panama)
24 Hours GroupStaten Island, NY, USFull-time
- Promoted
Supervisor of Operations II
Interstate Waste ServicesHackettstown, NJ, USFull-time
- Promoted
Data Center Operations Technician - Non Exempt
TTI of USA, Inc.Carteret, NJ, United StatesTemporary
Operations Team Leader (Call Center)
Answering Service CareHamilton Township, New Jersey, United States, 08691Full-time +1
- Promoted
Manager - Technical Complaints Call Center Oversight
New Jersey StaffingPlainsboro, NJ, United StatesFull-time
- Promoted
Call Center Agent (Dominican Republic)
24 Hours GroupNew York, NY, USFull-time
- Promoted
Operations Supervisor
NY StaffingLawrence Township, NJ, USFull-time +1
- Promoted
- New!
Manager, Call Center Operations
Inizio EngageMorrisville, PA, USFull-time
- Promoted
Call Center Agent (Mexico)
24 Hours GroupCorona, NY, USFull-time
- Promoted
Call Center Agent (Costa Rica)
24 Hours GroupBrooklyn, NY, USFull-time