Field Service Engineer

Job Description

Job Description

All-Fill designs, manufactures, and services high-end industrial packaging equipment for industries from food and agriculture to pharmaceutical and nutraceutical. We are seeking an experienced Field Service Engineer who will use our Exton, PA facility as their home base and travel domestically (minimum 50%) to customer sites to install, repair, and optimize All-Fill machinery. Candidates must be able to report to the Exton office daily when not traveling. This is not a remote position.

Principal Responsibilities :

• Install, repair, maintain, and train customers on All-Fill equipment
• Diagnose technical issues and implement solutions
• Collaborate with engineering and quality teams
• Program components and run Factory Acceptance Tests (FATs)
• Produce detailed service reports
• Conduct on-site inspections and preventive maintenance to ensure equipment reliability
• Assist with commissioning and start-up of new machines
• Provide technical guidance and troubleshooting to customer operators
• Support spare parts identification, ordering, and inventory management
• Maintain and update technical documentation, wiring diagrams, and manuals
• Ensure compliance with safety protocols and industry regulations during all service activities
• Identify and communicate opportunities for machine upgrades or improvements to engineering
• Provide remote support to customers when on-site presence isn't possible
• Train internal staff on new equipment features and updates
• Participate in continuous improvement initiatives for service processes and customer support

Competencies :

Certificates, Licenses, Registrations :

Supervisory Responsibility :

This position has no direct supervisory responsibilities.

Work Environment :

A Field Service Engineer will be subject to many different work environments. They will be very familiar with All-Fill's manufacturing facility as that's where they will be based out of. They will also be exposed to our customers' facilities, environments, and products. These workplace environments and products include, but are not limited to, industrial sectors within the agricultural, pharmaceutical, nutraceutical, food, and other industries with packaging needs. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

There are occasions when a Field Service Engineer will be required to perform heavy lifting on our equipment. They also must be able to endure long hours at customer facilities and possible jet lag due to travel. A Field Service Engineer will often be subject to high-stress environments when assisting customers with meeting their intense production demands and requirements.

Position Type / Expected Hours of Work :

This is a full-time salaried non-exempt position with overtime requirements. Normal business hours are Monday through Friday 8 : 00 am – 4 : 30 pm. Weekend work includes bonus pay.

Travel :

Extensive travel is required for this position.

Education and Experience :

EEO Statement :

All-Fill and Auger Fabrications, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice .