Director, TPRM Program Governance

Third-Party Risk Management (TPRM) Program Governance Lead

Founded in 1935, Webster focuses on putting people first, helping individuals, families, businesses, and colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, collaboration, accountability, agility, respect, and excellence set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Third-Party Risk Management (TPRM) Program Governance Lead is responsible for overseeing the governance, structure, and ongoing development of the bank's third-party risk management framework. This role ensures that the TPRM program aligns with regulatory expectations, internal risk appetite, and strategic business objectives. The individual will play a critical role in policy oversight, risk reporting, regulatory engagement, control assurance, and continuous program enhancements.

Key Responsibilities

Program Governance Management

• Maintain and enhance the TPRM governance framework, including policies, standards, procedures, and control documentation.
• Lead or support strategic initiatives to mature the TPRM program, including tool implementations, workflow automation, and integration with other risk disciplines.
• Work with initiative leaders and other project owners to ensure timely, accurate updates are captured and communicated to the team, Risk Partners and Leadership.
• Support leadership in ensuring third-party oversight is effectively implemented bank wide.
• Develop and maintain program dashboards, KPIs / KRIs, and executive reporting for senior leadership and Board-level risk committees.
• Track program compliance, exceptions, and issues to inform risk-based decision-making.
• Perform control testing and assurance activities across key TPRM lifecycle processes (e.g., due diligence, risk assessments, ongoing monitoring).
• Identify program gaps or inconsistencies and drive remediation plans.
• Ensure consensus and appropriate sign-off is obtained for any new, enhancement / changes to the program.
• Ensure communication plan is developed and executed by project / initiatives leader to ensure awareness and transparency.
• Review of any required training materials to support release of projects / initiatives.

Policies and Procedures Management

TPRM Committee Leader

Contract Worker Support (when applicable)

Regulatory Relations, Legal and Audit Liaison

Requirements