ServiceNow Platform Engineer

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) is seeking an experienced ServiceNow Platform Engineer to manage the technical aspects and development of the ServiceNow environment to join our Global Digital Services team based out of our Stevens Point, WI or Boston, MA office locations. This newly created position supports the design, implementation, and maintenance of scalable, secure, and high-performance ServiceNow solutions that enable digital workflows across the organization.

The candidate should demonstrate broad technical knowledge of ServiceNow products, such as ITSM, ITOM, ITAM, and SecOps, with a focus on platform architecture, governance, and automation.

In this role, you will be responsible for overseeing integrations with external systems using REST and SOAP APIs, ensuring best practices in CI/CD for ServiceNow code deployments, and applying advanced security controls for data protection. You will contribute to the optimization of workflow orchestration, monitoring performance metrics, and supporting automated incident resolution strategies. Experience in scripting languages such as JavaScript and Glide, as well as familiarity with ServiceNow Discovery, Service Mapping, and Event Management modules, will be highly valued. The successful candidate must also collaborate closely with cross-functional teams to define standards, troubleshoot complex issues, and deliver innovative solutions aligned with business objectives.

Duties & Responsibilities:

• Administer and configure the ServiceNow platform including user interfaces, workflows, reporting, integrations, etc.
• Develop new applications, components, interfaces, workflows and automations within the ServiceNow platform using JavaScript, REST API, and web services.
• Collaborate with stakeholders and subject matter experts to understand business requirements and translate them into technical designs and solutions.
• Create documentation for new and existing solutions including application architecture, data flows, technical designs etc.
• Manage platform upgrades, patching, and performance tuning.
• Monitor system health and proactively address issues to ensure high availability and reliability.
• Establish and enforce platform standards, development guidelines, and governance models.
• Stay current with ServiceNow releases and emerging capabilities.
• Identify opportunities to enhance user experience and streamline workflows through automation and AI.

Qualifications, Skills and Experience:

• 7+ years of hands-on experience with ServiceNow platform engineering in a large enterprise environment.
• Proven expertise in multiple ServiceNow modules and custom application development.
• Strong understanding of ITIL processes and enterprise architecture principles.
• Experience with Agile methodologies and DevOps practices.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required; additional certifications (e.g., ITSM, ITOM, HRSD) are a plus.
• Experience in financial services or other regulated industries.
• Knowledge of cloud infrastructure (Azure, AWS) and integration with ServiceNow.
• Familiarity with scripting and IaC languages (JavaScript, GlideScript, Powershell, Terraform) and web technologies (HTML, CSS).
• Strong communication and stakeholder management skills.

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
• Benefits that support your life and well-being, which include: Comprehensive Health, Dental and Vision benefits. Disability Insurance (both short-term and long-term). Life Insurance (for you and your family). Accidental Death & Dismemberment Insurance (for you and your family). Flexible Spending Accounts. Health Reimbursement Account. Employee Assistance Program. Retirement Savings 401(k) Plan with Company Match. Generous holiday and Paid Time Off. Tuition Reimbursement. Paid Parental Leave.

The base salary range for this position in Stevens Point, WI is $80,000 to $115,000, along with annual bonus eligibility. For the position based in Boston, MA, the base salary range is $85,000 to $120,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.