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Loading Dock Supervisor

Loading Dock Supervisor

VPNE Parking SolutionsBoston, MA, US
30+ days ago
Job type
  • Full-time
Job description

Loading Dock Supervisor

Schedule : Mon-Fri 9am-5pm with occasional weekend OT.

The role of the Loading Dock Supervisor is to complete the customer interaction in a pleasant and courteous manner while ensuring safety. To assist in the oversight of the loading docks, and that all policies are being followed.

Responsibilities

  • Make exceptional guest experiences the priority in every interaction.
  • Contribute to a safe environment for all guests and employees per company and site-specific guidelines.
  • Maintaining a ready to serve posture that is welcoming to guests.
  • Make eye contact and smile to all guests to acknowledge them.
  • Prioritize assisting guests before other tasks.
  • Working efficiently, without rushing, to assist guests.
  • Use VPNE preferred word choices while speaking with guests.
  • Enforce all VPNE and site policies.
  • Assist with training new employees.
  • Coach employees on best practices.
  • Log in all deliveries to the loading dock.
  • Provide traffic control, parking enforcement and access to the building for all loading dock areas.
  • Clean the dock areas using brooms, dust pans and the floor scrubber.
  • Sort, scan and deliver packages to the tenants.
  • Available to work rotating OT shifts on Saturdays.

Qualifications

Years of Experience : Entry to MID Level

Language Skills : Proficient in English both verbally and written

Education Requirements : High School Diploma / GED

Requirements

  • Ability to effectively maneuver around various locations both inside and outside while engaging in, bending, prolong standing, running, and prolonged sitting and in all weather conditions.
  • Ability to receive medical and / or security clearance for one or more locations
  • Possess the manual dexterity to operate basic garage equipment, including pay on foot machines and garage barriers
  • Strong sense of customer service
  • Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
  • Be at least 18 years of age
  • Be able and willing to smile during every customer interaction
  • Maintain uniform standards while around account
  • Skills

  • Ability to create relationships with customers
  • Organization
  • Continuous improvement
  • Strong problem-solving abilities
  • Previous experience with coaching / mentoring / training employees preferred
  • Previous management experience preferred
  • Benefits

  • Paid weekly
  • Medical, Dental, Vision
  • 401K with company match
  • Discount programs
  • Short-term disability
  • Accident insurance
  • Life insurance
  • VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand.

    Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

    If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!

    #VPNE350

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    Dock Supervisor • Boston, MA, US

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