Receptionist

Receptionist

Performs a limited variety of telephone / visitor screening and general clerical duties to act as primary receptionist for the Office of the District Attorney.

Duties

Receives and responds to all incoming calls / walk-in visitors for the Office of the District Attorney; elicits information from caller / visitor to determine whether initial inquiry comes under the jurisdiction of the District Attorney and forwards call / visitor to appropriate person / unit, or to outside agency if applicable.

Assists all units in the office with the incoming and outgoing mail. Receives mail, documents, packages, and courier deliveries and delivers or distributes items.

Collects money from outside entities and assists in monthly deposits for our Accounting Department. Assists in handling incoming checks for our Diversion Department.

Performs administrative and clerical support tasks, such as basic filing and recording, assisting other unit clerical personnel, and other duties as requested.

Trains other clerical staff on the use of the phone system so that reception backup relief can be provided.

Skills, Abilities and Competencies :

• Considerable knowledge of and the ability to efficiently operate a computer-based telephone system.
• General knowledge of all units' functions and personnel within the Office of the District Attorney.
• Ability to handle telephone calls and walk-ins in a courteous and professional manner, with a variety of people and temperaments in stressful / high volume situations.
• Ability to establish and maintain effective working relationships with superiors, fellow workers, and the public; ability to communicate effectively with same.

Behavioral Competencies (these are required for all positions at ACG) : Accountability, Accessibility, Inclusivity, Integrity

Requirements

Education and Experience :

Pre-Employment Additional Requirements :

Work Environment :

Physical Demands :

Definitions : Occasionally : Activity exists less than 1 / 3 of the time. Frequently : Activity exists between 1 / 3 and 2 / 3 of the time. Constantly : Activity exists more than 2 / 3 of the time.

Toll Free Applicant Technical Support : If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints : if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.