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Customer Service & Sales Support Coordinator

Customer Service & Sales Support Coordinator

BDOCanadaLLPMarkham, Illinois, United States, 60428
1 day ago
Job type
  • Full-time
Job description

Customer Service & Sales Support Coordinator

Location : Markham, Ontario (On-site) Company : Rettenmaier Canada Inc. Website : www.rettenmaier.ca

About Rettenmaier Canada

Rettenmaier Canada Inc. is part of J. RETTENMAIER & SHNE (JRS) a global leader in sustainable, plant-based functional ingredients and fiber technologies .

From cellulose and wood fibers to grain and fruit-based ingredients, our mission is to transform renewable raw materials into innovative, eco-friendly solutions that improve health, performance, and sustainability across the food, pharmaceutical, pet, and industrial sectors .

Join a purpose-driven team where sustainability meets innovation.

The Opportunity

We are seeking a Customer Service & Sales Support Coordinator to join our growing Canadian team in Markham, Ontario.

This position plays a vital role in supporting our Food, Pharma, PetCare, and Industrial business segments ensuring seamless coordination across customer service, order management, logistics, and sales operations .

The successful candidate will act as the central liaison between customers, sales account managers, distributors, and logistics partners , ensuring exceptional service quality, compliance with corporate policies, and continuous process improvement within a dynamic and fast-paced environment.

Core Responsibilities

Customer Service & Order Management

  • Manage end-to-end order processing in SAP Business One , ensuring timely and accurate entry, confirmation, dispatch coordination, and invoicing.
  • Communicate proactively with customers regarding order status, lead times, product availability, and shipping updates.
  • Coordinate with local and international warehouses, freight forwarders, and brokers to ensure on-time, in-full (OTIF) deliveries and compliance with import / export documentation requirements.
  • Monitor and manage customer credit holds, invoicing accuracy, and returns in collaboration with the Finance team.
  • Track product deliveries, troubleshoot logistics issues, and follow up on carrier claims or discrepancies.

Sales Operations & Commercial Support

  • Provide operational and administrative support to the Managing Director and Sales Account Managers for daily business activities.
  • Maintain up-to-date customer databases, price lists, and item master data within SAP.
  • Assist with the coordination sample requests, product change notifications, and follow up on new business opportunities with customers and distributors.
  • Assist with generating monthly sales and performance reports (volume, GM%, customer activity) as required.

    • Logistics & Documentation

  • Support the Buyer / Planner with logistics-related tasks, including preparing and verifying customs documentation , export declarations , and certificate requests in coordination with international shipping partners.
  • Assist with tracking inbound shipments from global JRS manufacturing sites (Europe, USA, Asia) and monitor freight cost fluctuations to support internal cost control.
  • Maintain filing and traceability of import / export records in compliance with CFIA and Health Canada requirements.

    • Marketing & Communication

  • Coordinate marketing communications and trade show materials in cooperation with the Marketing and Sales teams.
  • Support the preparation of customer presentations and bilingual (English / French) documents where applicable.
  • Maintain brand alignment with JRS global communication standards.

    • Continuous Improvement & Support

  • Provide backup coverage to other administrative and sales coordination functions during absences or peak workload periods.
  • Participate in internal meetings, training sessions, and contribute to the development of standard operating procedures (SOPs).

    • Qualifications and Skills

  • Bachelors degree in Business Administration, Supply Chain, or a related field.
  • 35 years of experience in customer service, logistics, or sales support (experience in B2B ingredient, chemical, or food industry preferred).
  • Experience or background in the food industry is an asset.
  • Proficiency in SAP Business One or equivalent ERP systems; strong Microsoft Excel and Office 365 skills.
  • Excellent written and verbal communication skills in English ; French is an asset.
  • Strong attention to detail, accuracy, and process orientation.
  • Ability to work independently, manage multiple priorities, and adapt to evolving business needs.
  • Collaborative mindset with a professional, customer-focused attitude.
  • Familiarity with import / export procedures , freight coordination , and compliance documentation is a strong asset.

    • Benefits

  • Comprehensive benefits package (after 3 months).
  • RRSP employer match program (after 3 months).
  • Office-based position in Markham, ON.
  • Opportunity to grow within a global organization with a strong sustainability and innovation culture.

    • How to Apply

    If youre ready to join a forward-thinking company that values innovation, sustainability, and teamwork , wed love to hear from you!

    We thank all applicants for their interest, however, only those selected for an interview will be contacted.

    #RCCSSSC

    PIa0e9367caae6-30511-39099344

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    Customer Service Coordinator • Markham, Illinois, United States, 60428

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