ACCOUNTS SERVICES MANAGER

Job Description

Job Description

About Our Company :

ShipIt, shipping 2.7 million orders a year, is here to fulfill, meet, and exceed customer expectations.

Job Summary :

Do you thrive on building strong client relationships and turning great service into long-term Success Stories? We’re looking for an Account Services Manager in Hurricane, Utah, who can be the trusted bridge between our clients and internal teams. If you’re someone who loves problem-solving, clear communication, and driving client success, this position offers the opportunity to make a measurable impact every single day.

Key Responsibilities :

Contact clients upon close and start the onboarding process

Brief each client on expectations, communication channels, and processes

Provide all onboarding materials, forms, and contacts needed for smooth setups

Ensure the client has a full understanding of how to access systems and resolve issues

Track all onboarding tasks using checklists, CRM tools, or onboarding software

Communicate actively with Sales, Operations, and Billing to coordinate internal setup

Handle any points of confusion quickly and effectively

Train the client on how to interact successfully with our systems and team

Verify the client is fully onboarded and actively shipping before transitioning out of onboarding

Complete all onboarding documentation and finalize reports for internal review

Maintain active communication with the client post-onboarding.

Resolve service issues quickly and coordinate with internal teams when needed

Identify upsell, expansion, or retention opportunities within each account

Track performance metrics and report on account health regularly

Improve the client experience through feedback and process refinements

Required Skills :

High school diploma or equivalent

Minimum of 2 years of customer service experience

Strong computer literacy

Excellent written communication skills with clear grammar

Preferred Skills :

Education beyond high school, e.g., University coursework, community college, or technical training

Experience with Google Suite

Previous experience in sales

Creative problem solver

Able to maintain a schedule and create and implement plans for fulfillment

Detail-oriented eye

Able to handle stress and high-pressure situations well

Why you’ll love working with us :

401(k) with a 6% employer match

9 paid holidays with additional accruable paid time off

Maternity and paternity leave

Dental and vision insurance

Health Savings Account (HSA)

Health Share Program

Minimum Essential Coverage

Complimentary monthly supply of Balance of Nature supplements

Personal training at Iron Titans Fitness in St. George, Utah

Pay : $18 an hour plus quarterly bonuses

Schedule : Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m.

Job Type : Full-Time, In-Office

Work Location : Hurricane, Utah

Thank you for your interest in working with ShipIt!

ShipIt is an equal opportunity employer.