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Field Operations Manager

Field Operations Manager

Chesapeake ElectricAnnapolis, Maryland, United States, 21401
30+ days ago
Job type
  • Full-time
Job description

Chesapeake Electric, named one of America's Fastest Growing Private Companies by Inc. 5000, has proudly served our community since 2014. Owned and operated by a Master Electrician, we've built a culture where autonomy, accountability, and collaboration fuel both personal growth and company success. Here, hard work is rewarding, teamwork is celebrated, and your career potential is unlimited.

At the heart of everything we do are our core values : L.I.G.H.T. Lead with Integrity, Innovate and Solve, Grow Together, hold High Standards always , and Think of Others First. These values aren't just words on a wall, they guide our daily decisions, shape our culture, and ensure we deliver excellence to both our customers and each other.

Why You'll Love Working Here :

  • Earn with Confidence : Competitive base pay plus weekly performance incentives.
  • Strong Benefits : Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance.
  • Extra Security : 100% company-paid short-term disability.
  • Investing in Your Future : 401k with 5% match (vested immediately) + profit sharing.
  • Career Growth : Paid onboarding, ongoing training, coaching, and mentorship; apprenticeship school tuition ; and even start your own business mentorship for those seeking to run their own shop one day.
  • Time Off that Matters : PTO, paid birthday, paid work anniversary, and all major holidays (including Juneteenth).
  • Life Events Covered : Paid maternity / paternity leave and paid bereavement leave.
  • Recognition & Fun : From weekly awards to monthly team socials and year-round celebrations, we make sure hard work gets noticed.
  • Giving Back : Through our Chesapeake Cares program, we provide free critical electrical services to families in need, host quarterly charity events supporting employee-nominated causes, and stay actively involved in making our community stronger.

Check out our story : https : / / youtu.be / u5qOu9J3A0M?si=N4u58rJOkP4t8ZhN

Who We Want on Our Team :

Chesapeake Electric is looking for a highly accountable, people-first Field Operations Manager to lead our residential electrical service install team with clarity, care, and high standards. This leadership role is responsible for the daily performance and development of our install technicians and apprentices ensuring every job is executed safely, efficiently, and to the highest standards.

You'll work cross-functionally with sales, permitting, warehouse, and customer service to drive scheduling efficiency, job readiness, quality control, and customer satisfaction. This is a field-forward leadership position ideal for someone who thrives in fast-moving environments, solves problems in real time, and builds systems that elevate team performance in the residential service space.

What You'll Be Doing :

  • Team Leadership & Accountability : Coach, develop, and manage a team of installers and apprentices. Set clear expectations, conduct performance check-ins, and lead a culture of safety, ownership, and continuous improvement.
  • Job Readiness & Scheduling : Partner with the Install Coordinator to ensure every residential service job is fully prepared 48+ hours in advance including permit status, material staging, and technician alignment. Flag and resolve blockers before dispatch.
  • Field Oversight & Quality Control : Conduct regular job site visits to evaluate workmanship, safety compliance, and technician professionalism. Provide hands-on support and real-time coaching when issues arise in the field.
  • Customer & Cross-Team Communication : Maintain open communication across departments and with customers throughout the job lifecycle. Address escalations promptly and ensure high levels of customer satisfaction.
  • Job Costing & Performance Analysis : Review and analyze the profitability of all install jobs. Identify trends, investigate outliers, and lead corrective action to improve margin, labor efficiency, and install consistency.
  • Training & Process Development : Lead targeted, real-world training based on observed job performance. Build and document repeatable systems that reduce rework, improve prep, and elevate technician confidence in the field.
  • What You'll Need to Be Successful Day One :

  • A shared commitment to Chesapeake Electric's core values
  • 3+ years of leadership experience in residential electrical trade
  • Proven ability to coach and hold field teams accountable while maintaining strong culture
  • Strong operational mindset with high attention to detail and follow-through
  • Understanding of job costing, labor productivity, and service workflows
  • Familiarity with ServiceTitan or similar field management platforms (preferred)
  • Journeyman electrician license is preferred but not required
  • Valid driver's license and insurability and ability to pass a background check
  • Salary range for this role is $75,000-$100,000 based on experience.

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    Operation Manager • Annapolis, Maryland, United States, 21401

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