Customer Service Advocate

A company is looking for a Customer Service Advocate II who will resolve routine inquiries and issues for members and providers.

Key Responsibilities

Assess and research routine inquiries from members and providers, initiating corrective actions as needed

Mitigate complaints to resolve issues during the initial contact

Document member and provider communications for quality and performance tracking

Required Qualifications

High School diploma or GED required

1 - 2 years of related experience preferred

Vocational or technical education may be required in addition to experience

Experience in a contact center environment is preferred

Must reside within the eastern standard time zone for remote work